Customer Service Representative

4 weeks ago


Orlando, Florida, United States ITW Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at ITW. As a key member of our service team, you will be responsible for delivering exceptional customer service and support to our clients across the country.

Key Responsibilities
  • Customer Service
    • Respond to customer inquiries and resolve issues in a timely and professional manner
    • Provide accurate and helpful information to customers regarding our products and services
    • Enhance the overall customer experience through proactive communication and issue resolution
  • Service Solutions
    • Develop and implement effective service solutions to meet customer needs and exceed expectations
    • Collaborate with internal teams to ensure seamless service delivery and customer satisfaction
  • Commercial Food Equipment Expertise
    • Stay up-to-date on the latest commercial food equipment trends and technologies
    • Provide expert advice and guidance to customers on equipment selection and maintenance
Requirements
  • Education and Experience
    • High school diploma or equivalent required; 0-2 years of relevant experience preferred
  • Skills and Qualifications
    • Excellent communication and interpersonal skills
    • Strong problem-solving and analytical skills
    • Ability to work in a fast-paced environment and prioritize multiple tasks
    • Proficiency in Microsoft Office and other relevant software applications
What We Offer
  • Competitive Compensation and Benefits
    • Competitive salary and benefits package
    • Opportunities for professional growth and development
  • Collaborative and Supportive Work Environment
    • Collaborative and supportive team environment
    • Opportunities for networking and professional development
Why Join Our Team?
  • Make a Difference
    • Contribute to the success of a leading company in the commercial food equipment industry
    • Make a positive impact on customers and the community
  • Grow with Us
    • Opportunities for professional growth and development
    • Competitive compensation and benefits package


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