Fraud Operations Analyst

2 weeks ago


Los Angeles, California, United States City National Bank Full time
About the Role

We are seeking a highly skilled Fraud Team Support Analyst to join our team at City National Bank. As a key member of our fraud operations team, you will play a critical role in supporting the prevention and detection of financial crimes.

Key Responsibilities
  • Conduct in-depth analysis of transactional data to identify potential fraud trends and patterns.
  • Develop and maintain timely fraud analytics, including queries and reports, to support the Card Fraud Team.
  • Perform point of compromise searches to proactively prevent fraud usage of ATM/Debit/Credit Cards.
  • Create and maintain rule strategies with various systems to identify credit and debit card fraud.
  • Analyze and respond to escalated and/or challenged fraud cases, and act as liaison between the Card Fraud team and Corporate Security.
  • Participate with external agencies and networks related to card fraud and Regulation E.
  • Communicate with external card services agencies, clients, CNB operations, and vendors.
  • Provide ongoing analytics and rule recommendations for debit and credit card products.
  • Support handling emergency fraud trend review and ad hoc rule implementations, including outside of normal business hours.
  • Provide fraud initiatives/project support, which includes compiling and evaluating data, preparing documentation, and tracking project status.
  • Participate in project design meetings.
  • Participate in the testing and execution of project(s).
  • Provide and/or coordinate staff training on new initiatives/projects.
  • May perform various department audits to ensure adherence to department procedures.
  • Perform additional duties as assigned.
Requirements
  • Minimum 3 years of card fraud experience in a banking operations environment.
  • Minimum 3 years with Falcon (or comparable system) fraud strategy and rule writing.
  • Minimum 3 years of experience in a project management environment required.
  • Minimum 3 years of experience using reporting/query tools such as Brio, MS Query, MS Access, Excel (e.g., pivot tables, lookups, etc.), Crystal Reports or Business Objects and Falcon system/scoring.
What We Offer

City National Bank offers a competitive salary range of $53,955 - $86,177 per year, with opportunities for bonus and/or commissions. We also offer a comprehensive benefits package and a positive work environment that values diversity and inclusion.

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by law.



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