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Fraud Prevention Specialist
2 months ago
Fashion Nova is a diverse, trendsetting apparel and lifestyle brand that champions all aspects of confidence. Our mission is to promote positivity through our offerings for women, men, curves, luxe, sports, swim, beauty, and children. We are dedicated to providing the finest experience for our customers and employees alike.
Founded on the principles of individuality and inclusivity, Fashion Nova is celebrated globally by customers, celebrities, and influencers, thanks to our uniquely creative and talented workforce.
ROLE OVERVIEW
The Fraud Prevention Specialist will collaborate closely with finance and customer service teams to minimize chargebacks while ensuring financial stability through effective rule management, analysis, and thorough review processes. Success in this role is gauged by our ability to implement strategies that harmonize sales performance with a robust risk profile, thereby delivering a seamless experience for our customers with minimal financial repercussions. This position plays a vital role in both strategic operational initiatives and daily business decisions.
RESPONSIBILITIES
- Establish and refine processes aimed at reducing fraud losses while prioritizing client satisfaction.
- Detect risks and analyze their operational and financial implications.
- Conduct data analysis and propose collaborative rule recommendations.
- Offer guidance and expertise to the customer service team regarding processes, products, and procedures, while providing written responses to customer inquiries.
- Partner with Technology to analyze customer and product rules, addressing data issues and recommending enhancements.
- Work alongside Technology on the development, documentation, and clarification of current and future fraud prevention tools.
- Act as a resource for Customer Care on escalated issues requiring personalized resolutions.
- Evaluate key business drivers; utilize data to recommend necessary adjustments to balance cost and service objectives.
- Provide expert knowledge on tools and technologies essential for enhancing the customer experience.
- At least two years of relevant experience in eCommerce and payments.
- Prior experience in fraud or risk management is preferred.
- Experience managing chargebacks and fraud monitoring programs.
- Basic knowledge of SQL and coding for technical troubleshooting, analysis, and reporting.
- Familiarity with Tableau, PowerBI, or similar visualization tools.
- Highly organized and responsive, capable of managing multiple projects simultaneously.
- Confident in engaging with leadership and key stakeholders.
- Exhibits a high level of diplomacy and tact, with an approachable demeanor and the ability to handle high-pressure situations.
- Demonstrates urgency and adaptability in a fast-paced, ever-evolving environment, with a strong focus on risk mitigation and client experience.
- Exceptional problem-solving, analytical, and research skills are essential.
- Able to make independent decisions and recommendations without immediate supervision.
- Flexibility to work weekends, holidays, and/or extended hours as required.
- Bachelor's degree in Business, Marketing, or a related field.
- Proficiency in English; additional languages are a plus.
- This position follows a Tuesday to Saturday schedule during core business hours and is onsite.
- Defined career advancement paths.
- Flat management structure.
- Manager Training Academy.
- Creative Development Internship Program.
- Fashion Nova Cares Program.
- Flexible Paid Time Off (PTO).
- Comprehensive Medical, Dental, and Vision Coverage.
- 401k matching with immediate vesting upon eligibility.
- Well-stocked kitchens with complimentary snacks and beverages.
- Weekly catered lunches.
- Summer Fridays at Headquarters.
- Team bonding events and initiatives.
- Employee discounts.
NOTICE AT COLLECTION
