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Manager of Fraud Prevention Strategies
2 months ago
About Premier America Credit Union:
At Premier America Credit Union, we are dedicated to fulfilling our mission of serving our members by facilitating their current needs and helping them achieve their future aspirations. Our team thrives on shared values of accountability, friendliness, and respect, while also emphasizing exceptional service, community involvement, and personal development. Join us and become a vital part of our growth and the Premier America family.
Position Overview:
The Fraud Operations Manager is tasked with the comprehensive oversight and administration of the Fraud Operations team, focusing on initial risk mitigation strategies for fraud prevention and detection. This role includes direct supervision of department personnel and ensuring adequate staffing across all relevant functions. The Fraud Operations Manager is essential in supporting the team and guaranteeing the prompt execution of all fraud transaction monitoring activities. Collaboration with various business lines and the Director is crucial, alongside the ability to make independent evaluations and decisions.
Key Responsibilities:
- Exemplify, acknowledge, and promote behaviors that reflect Premier America's Core Values.
- Oversee the daily assessment, allocation, and resolution of all alerts or new fraud referrals generated by the Credit Union's transaction monitoring and screening systems, as well as from members or team members.
- Provide leadership, training, and expertise in identifying fraudulent and suspicious activities related to various fraud types, including Deposit Fraud, Check Fraud, Online Account Takeover, Kiting, Elder Financial Exploitation, ACH Fraud, Identity Theft, and Wire Fraud.
- Compile and present monthly and quarterly fraud metrics and Key Risk Indicator reports.
- Develop and manage the monthly budget for the Fraud Operations team.
- Contribute to special projects and tasks as assigned by management.
- Ensure that procedures are updated in accordance with changes to fraud detection software and emerging fraud threats.
- Perform specific duties related to the position and other functions as directed by management.
Qualifications:
- A minimum of 10 years of experience in risk management, fraud investigation, fraud prevention, FinCEN/SAR processing, fraud alert decision-making, financial services, operations, audits, or a comparable combination of financial industry experience.
- At least 10 years of experience in financial crimes, fraud risk management, fraud investigations, or FinCEN/SAR processing.
- A minimum of 4 years in a leadership role, managing daily assignments and personnel.
- A college degree and/or a professional certification such as CFE (Certified Fraud Examiner), CFCI, or another relevant industry certification is required.
- Expertise in fraudulent and suspicious activities related to various fraud types.
- Ability to make informed decisions based on data from alerts and core systems.
- Advanced understanding of the Uniform Commercial Code (UCC) and relevant state and federal regulations concerning check fraud and processing.
- Strong verbal and written communication skills.
- Demonstrated urgency and capability to thrive in a fast-paced, dynamic environment with a focus on risk management.
- Proficiency in Microsoft Word, Excel, and PowerPoint, along with strong analytical skills.
- Experience with internet research and other investigative tools.
- Excellent time management abilities.
- Self-motivated and effective, capable of working independently and collaboratively.
- Ability to prioritize multiple tasks and meet deadlines.
- Detail-oriented with exceptional research, organizational, and problem-solving skills.
- Capability to manage multiple tasks while maintaining accuracy.
- Ability to uphold confidentiality and professionalism.
- Experience with Verafin transaction monitoring systems is a plus.
Equal Opportunity Commitment:
Premier America Credit Union is committed to considering qualified applicants with criminal histories in accordance with the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Workplace Environment:
We maintain a drug-free workplace.
Compensation and Benefits:
The compensation range for this position is competitive, and our team members enjoy a variety of rewards and benefits, including:
- Competitive salary
- Subsidized healthcare options, including medical, dental, and vision
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Company-paid life and accidental death & dismemberment insurance
- Loan discounts for members
- Paid vacation, holidays, and sick leave
- 401(k) retirement savings plan with a 6% employer match
- Educational assistance programs and more.