Current jobs related to Fraud Quality Review Specialist - Los Angeles, California - City National Bank

  • Senior Fraud Prevention Specialist

    2 weeks ago

    Los Angeles, California, United States Feufo Inc Full time

    Job DescriptionFeufo Inc is seeking a highly skilled Senior Fraud Prevention Specialist to lead our fraud prevention and risk assessment initiatives. The ideal candidate will be responsible for creating and implementing strategies and policies to prevent and detect fraud, ensuring alignment with organizational goals and legal requirements.Key...

  • Director, Fraud Investigation

    3 weeks ago

    Los Angeles, California, United States Armanino Full time

    About the RoleAt Armanino, we're committed to empowering our professionals to take ownership of their careers and pursue challenges that ignite their passion. As a Director, Fraud, you'll play a key role in our rapidly growing fraud and forensic investigation and litigation consulting practice.Key ResponsibilitiesLead the practice in fraud and forensic team...

  • Director, Fraud Investigation

    3 weeks ago

    Los Angeles, California, United States Armanino Full time

    About the RoleAt Armanino, we're committed to empowering our professionals to take ownership of their careers and pursue challenges that ignite their passion. As a Director, Fraud, you'll play a pivotal role in shaping our rapidly growing fraud and forensic investigation and litigation consulting practice.Key ResponsibilitiesLead the practice in fraud and...

  • Head of Fraud Operations

    3 weeks ago

    Los Angeles, California, United States Sumitomo Mitsui Banking Corp Full time

    About the RoleSMBC MANUBANK is seeking a seasoned professional to lead our fraud prevention efforts as the Head of Fraud Operations. This critical role will oversee the Bank's fraud prevention initiatives, ensuring adequate measures are in place to detect and prevent fraud attempts against the Bank.Key ResponsibilitiesManage the Bank's fraud prevention...

  • Digital Fraud Investigator

    2 weeks ago

    Los Angeles, California, United States Sumitomo Mitsui Banking Corp Full time

    Job SummaryWe are seeking a skilled Fraud Investigator to join our team at Sumitomo Mitsui Banking Corp. As a Fraud Investigator, you will play a critical role in investigating and researching cases of identified fraud, fraud loss, or suspicious events to identify fraud rings and patterns. Your primary responsibility will be to recover lost funds via...

  • Head of Fraud Operations

    4 weeks ago

    Los Angeles, California, United States Sumitomo Mitsui Financial Group, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Fraud Risk Manager to join our team at Sumitomo Mitsui Financial Group, Inc. The successful candidate will be responsible for managing the Bank's fraud prevention efforts to ensure adequate measures are in place to detect fraud attempts against the Bank and prevent those losses from occurring.Key...

  • Head of Fraud Operations

    4 weeks ago

    Los Angeles, California, United States Sumitomo Mitsui Banking Corp Full time

    About the RoleWe are seeking a highly skilled and experienced Fraud Risk Manager to join our team at Sumitomo Mitsui Banking Corp. As a key member of our risk management team, you will be responsible for managing the Bank's fraud prevention efforts to ensure adequate measures are in place to detect fraud attempts against the Bank and prevent those losses...

  • Fraud Operations Analyst

    1 month ago

    Los Angeles, California, United States City National Bank Full time

    Fraud Team Support AnalystCity National Bank is seeking a highly skilled Fraud Team Support Analyst to join our team. As a key member of our fraud operations team, you will play a critical role in supporting the prevention and detection of financial crimes.Key Responsibilities:Conduct in-depth analysis of transactional data to identify potential fraud trends...

  • Director of Fraud and Forensic Investigations

    3 weeks ago

    Los Angeles, California, United States Armanino Full time

    Join Our Team as a Director of Fraud and Forensic InvestigationsAt Armanino, we're committed to helping our clients navigate complex financial challenges. As a Director of Fraud and Forensic Investigations, you'll play a critical role in leading our team of experts in identifying and preventing financial crimes. With a strong background in accounting and...

  • Card Fraud Prevention Specialist

    3 weeks ago

    Los Angeles, California, United States University of Southern California Full time

    Job SummaryUSC Credit Union is seeking a highly skilled Card Fraud Analyst to join our team. This role reports directly to the Operations Manager and is responsible for preventing, detecting, and investigating suspicious card activity to minimize fraud loss and chargeback rates.Key ResponsibilitiesPerform in-depth analysis of suspicious activity and/or...

  • Ad Review Specialist

    2 months ago

    Los Angeles, California, United States Snap Inc. Full time

    {"title": "Ad Review & Integrity Specialist", "description": "Role SummaryAt Snap Inc., we're looking for a highly skilled Ad Review & Integrity Specialist to join our Review Operations team. As a key member of our team, you'll play a critical role in ensuring the integrity of our advertising platform.Key ResponsibilitiesReview all Snap Ad submissions to...

  • Insurance Coverage and Recovery Specialist

    1 month ago

    Los Angeles, California, United States Denovo Review Full time

    Job OpportunityDenovo Review is seeking a highly skilled Insurance Coverage and Recovery Specialist to join their team in Los Angeles, California. As a key member of the firm's coverage and recovery group, you will have the opportunity to work on a wide range of insurance-related matters, including general liability policies and sports insurance.Key...

  • Insurance Coverage and Recovery Specialist

    1 month ago

    Los Angeles, California, United States Denovo Review Full time

    Job OpportunityDenovo Review is seeking a highly skilled Insurance Coverage and Recovery Specialist to join their team in Los Angeles, California. As a key member of the firm's coverage and recovery group, you will have the opportunity to work on a wide range of insurance-related matters, including general liability policies and sports insurance.Key...

  • Ad Review Specialist

    2 months ago

    Los Angeles, California, United States Snap Inc. Full time

    About the RoleWe are seeking a highly skilled Ad Review & Integrity Specialist to join our Review Operations team at Snap Inc. This role is a critical part of our efforts to ensure that all ads on our platform meet our high standards for safety and quality.Key ResponsibilitiesReview all Snap Ad submissions to ensure they comply with our global policies and...

  • Ad Review Specialist

    4 weeks ago

    Los Angeles, California, United States Snap Inc. Full time

    About the RoleWe are seeking a highly skilled Ad Review & Integrity Specialist to join our Review Operations team at Snap Inc. As a key member of our team, you will play a critical role in ensuring the quality and integrity of ads on our platform.Key ResponsibilitiesReview all Snap Ad submissions to ensure they meet our global policies and technical...

  • Drug Utilization Review Specialist

    1 month ago

    Los Angeles, California, United States destinationone Consulting Full time

    Job Title: Drug Utilization Review SpecialistAt destinationone Consulting, we are seeking a highly skilled Drug Utilization Review Specialist to join our team. As a key member of our healthcare recruitment team, you will play a crucial role in evaluating medication use patterns to promote safe and effective medication therapy, ensuring optimal patient...

  • Asset Protection Specialist

    2 weeks ago

    Los Angeles, California, United States Home Depot Full time

    Job Title: Asset Protection SpecialistAt Home Depot, we're committed to providing a safe and secure shopping environment for our customers. As an Asset Protection Specialist, you'll play a critical role in preventing financial loss caused by theft and fraud.Key Responsibilities:Support safety and environmental program compliance in your assigned store or...

  • Quality Assurance Specialist

    2 weeks ago

    Los Angeles, California, United States Crystal Stairs Full time

    Job Title: Quality Assurance SpecialistCrystal Stairs, Inc. is seeking a Quality Assurance Specialist to join our Quality Assurance Unit. As a Quality Assurance Specialist, you will conduct program monitoring, collect and report data, and ensure compliance with contract and agency requirements.Responsibilities:Conduct audits for monthly quality assurance...

  • Quality Systems Specialist

    3 weeks ago

    Los Angeles, California, United States Yoh Full time

    Job Title: Quality Systems Specialist Job Summary: We are seeking a Quality Systems Specialist to join our team at Yoh. As a Quality Systems Specialist, you will be responsible for supporting the compilation and maintenance of IVDR technical files, reviewing IVDR and other registration labeling change requests, and performing various quality tasks to...

  • Quality Assurance Specialist

    2 weeks ago

    Los Angeles, California, United States Populous Inc Full time

    Quality Assurance SpecialistAt Populous Inc, we're seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for reviewing architectural projects from concept through construction documentation and site construction. Your expertise in current construction methodology and detailing will be...

Fraud Quality Review Specialist

2 months ago

Los Angeles, California, United States City National Bank Full time
About the Role

We are seeking a highly skilled Fraud Quality Review Analyst to join our team at City National Bank. As a key member of our fraud prevention team, you will play a critical role in ensuring the quality and effectiveness of our fraud detection and prevention processes.

Key Responsibilities
  • Conduct internal reviews and quality assurance functions to ensure high-quality service to our clients
  • Assist management in reviewing and reporting on the effectiveness of fraud prevention processes
  • Use quality monitoring data management systems to track performance and identify areas for improvement
  • Coach and develop the skills of Card Fraud Specialists to deliver exceptional customer service and optimal efficiency
  • Generate and review daily reports to identify and verify potential fraudulent activities
  • Participate in the design of call monitoring formats and quality standards
  • Prepare and analyze internal quality reports for management review
Requirements
  • Bachelor's degree or equivalent
  • 7 years of experience in a client contact center environment and/or customer service operations
  • Excellent knowledge of CNB's online internet applications and systems
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
Preferred Qualifications
  • Comprehensive knowledge of banking operations and technical support
  • Experience with the Call Center's CARES telephony soft-phone system and Pin Drop fraud detection system
What We Offer

City National Bank offers a competitive salary and benefits package, including bonus and commission opportunities. We are an equal opportunity employer committed to diversity and inclusion.