Patient Accounting Supervisor

4 weeks ago


Newark, Delaware, United States LMHS Full time
Job Title: Patient Accounting Supervisor

At Licking Memorial Health Systems (LMHS), we are passionate about improving the health and well-being of our community. We are seeking a highly skilled and experienced Patient Accounting Supervisor to join our team.

Job Summary

The Patient Accounting Supervisor will be responsible for supervising a team of Patient Account Representatives, providing guidance and training to ensure timely processing of claims, re-billing, write-offs, and refunds. This role will also involve analyzing and researching unpaid accounts, working with health plan representatives and other employees to resolve problematic claims.

Key Responsibilities
  • Maintain an efficient A/R billing operation and a high-quality staff by training, supervising, and evaluating all personnel.
  • Oversee staff while maintaining a positive work environment.
  • Supervise and inspire the team to achieve their goals.
  • Communicate and provide oversight to staff on core job functions, including payment posting, reimbursement management, claim submissions, and A/R follow-up and denials.
  • Carry out audits of current procedures and processes to improve billing and intake operations.
  • Monitor department reports and productivity.
  • Provide support to all members of the team.
  • Escalate issues to the manager as necessary.
  • Identify barriers that create delays and coordinate acceptable resolutions.
  • Train new team members on systems and team-specific role/responsibilities and ensure competency.
  • Provide payer information updates to staff as needed.
  • Monitor and ensure accuracy, compliance, and uniformity in financial operations.
  • Manage performance of individuals through regular communication and feedback.
  • Supervise and carry out corporate billing and collections policies and procedures.
Requirements
  • Read, write, and follow verbal or written directions.
  • Ability to operate various office machines, including a Personal Computer, fax, copier, etc.
  • Strong proficiency in the use of Word, Outlook, Excel, and other Microsoft Office tools.
  • Strong experience in medical insurance/healthcare billing and collections work in the medical field.
  • Strong ability to communicate effectively with staff, colleagues, patients, and insurers in person, over the phone, and in writing.
  • Analytical ability to detect and resolve problems.
  • A minimum of 2-3 years' experience in healthcare billing/collections field.

Licking Memorial Health Systems is an equal opportunity employer and maintains compliance with all state, federal, and local regulations. We do not discriminate against applicants because of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors protected by law.



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