Senior Customer Service Representative

2 months ago


Jackson, Mississippi, United States Tailored Brands Inc Full time

Customer Service Representative Job Description

**Job Summary:**

We are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our team at K&G Fashion Superstore. As a Senior Customer Service Representative, you will be responsible for delivering exceptional customer experiences, providing excellent service, and ensuring a positive shopping environment.

**Key Responsibilities:**

* Assist management with register opening and closing procedures, monitor cash handling, and perform audits and end-of-shift drawer counts.
* Incorporate suggestive selling techniques when assisting customers and respond to customer inquiries and needs.
* Assist with replenishing merchandise, store layout, recovery, and general housekeeping of the store.
* Maintain awareness of all product knowledge information, POS instructions, merchandise promotions, and advertisements.

**Requirements:**

* Ability to stand and walk for the majority of work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise and supplies, and see and distinguish between fabric patterns and colors.
* Ability to work well and consult with associates at all levels and contribute to a positive work environment.

**What We Offer:**

* Competitive hourly rates
* Flexible schedules to meet your availability
* Tuition reimbursement
* Generous employee discount on first purchase
* Ongoing discounts on purchases made at any Tailored Brands store

**About Us:**

K&G Fashion Superstore is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family. We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging.

**Equal Employment Opportunity:**

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.



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