Customer Service Representative

7 days ago


Jackson, Mississippi, United States Tailored Brands Inc Full time
About the Role

We are seeking a highly skilled and customer-focused Senior Customer Service Representative to join our team at K&G Fashion Superstore. As a key member of our sales support team, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our valued customers.

Key Responsibilities
  • Assist management with register opening and closing procedures, monitoring cash handling, and performing audits and end-of-shift drawer counts.
  • Incorporate suggestive selling techniques when assisting customers and respond to any customer inquiries and needs.
  • Assist with replenishing merchandise, store layout, recovery, general housekeeping of the store, and monitoring and maintenance of floor stock and fitting room areas.
  • Maintain awareness of all product knowledge information, POS instructions, merchandise promotions, and advertisements.
Requirements
  • Ability to stand and walk for the majority of work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise and/or supplies, and see and distinguish between fabric patterns and colors.
  • Ability to work well and consult with associates at all levels and contribute to a positive work environment.
About Us

K&G Fashion Superstore is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family. We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging.

What We Offer
  • Competitive hourly rates
  • Flexible schedules to meet your availability
  • Tuition reimbursement
  • Generous employee discount on first purchase
  • Ongoing discounts on purchases made at any Tailored Brands store


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