Site Operations Manager

2 weeks ago

Torrance, California, United States Premier Global Links Full time

Job Summary:

The Site Leader plays a critical role in supporting legal operations, including tasks such as litigation copy/print services, office supply management, conference and breakroom maintenance, front desk duties, and mail and shipping tasks. This role requires the ability to work independently with minimal supervision.

Key Responsibilities:

  • Lead the daily operations of a small site service area or shift (up to 2 people).
  • Develop, implement, and review operational procedures.
  • Manage customer accounts, invoices, and maintain a productive work environment.
  • Support daily facility management, including reporting and escalating issues, and ensuring customer satisfaction.
  • Serve as the primary point of contact for customer issues and contract compliance when no Site Manager is present.
  • Implement and manage Ricoh Service Excellence programs.
  • Monitor Service Level Agreements, track contract compliance, and report performance.
  • Perform various operational tasks, including document management and work order creation.
  • Provide frontline support to customers, including handling formal interactions.
  • Coordinate with vendors and facility management for inspections, repairs, and troubleshooting.
  • Assist with office moves, including assessing seating layouts and scheduling.
  • Monitor and manage office supply levels and ordering.
  • Manage conference room coordination and A/V equipment.
  • Train staff on workflow processes and machine operations as needed.
  • Oversee payroll accuracy and correct time clock entries.
  • Achieve shift profitability by supervising efficient use of materials and supplies.
  • Ensure quality and deadline compliance by managing workflow and job scheduling.
  • Address pricing, order, and invoicing issues through communication with the sales department.
  • Conduct performance reviews and manage developmental plans for direct reports.
  • Maintain positive working relationships with all team members and departments.
  • Prepare accurate site reports and month-end management reports when required.
  • Interpret and manage financial results, including profit and loss statements.
  • Assist in staffing and performance management of site personnel using Ricoh policies and tools.
  • Utilize Oracle's iProcurement system for ordering site products and supplies.

Work Environment:

  • Primarily an office setting with standard lighting, ventilation, and noise levels.
  • Work assignments are varied, requiring the ability to interpret and apply complex information.
  • Occasional physical effort required, including walking, standing, bending, lifting up to 50 lbs.
  • Moderate dexterity needed for tasks like typing, handling documents, and operating tools.

Physical Demands:

  • Primarily sedentary work but involves some physical activities, such as walking, standing, bending, reaching, and lifting.

Additional Duties:

  • Other duties as assigned.

Remote Work: No

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