Store Operations Director

4 weeks ago


Torrance, California, United States Hustler Hollywood Full time
Job Description

The Director of Store Operations will play a crucial role in ensuring the operational excellence of our stores. This individual will be responsible for developing and implementing systems and processes that enable the corporate and store teams to efficiently manage and monitor the operational and financial performance of the stores.

Key Responsibilities
  • Develop and implement operational standards and policies in compliance with federal, state, and local laws.
  • Manage consolidated P&L for our stores overhead, staffing, and expenses.
  • Review current processes across our stores, identifying areas of improvement aligned with delivering our company mission.
  • Develop and maintain safety procedures and ensure adherence to safety standards and local regulations.
  • Oversee new store openings and train staff on operational excellence to ensure consistent operational excellence across stores.
  • Grow our customer feedback mechanisms, analyze, and utilize data to improve processes and procedures.
  • Partner with the Director of IT to continually optimize all store IT systems, including Store Point of Sale and other related systems.
  • Work across retail functional departments to ensure all departments are always operating in compliance with retail store policies and best practices.
  • Collaborate with the Retail Analyst to ensure all reporting is done and disbursed in a timely manner.
Requirements
  • Progressive experience in operations within retail, health, and wellness, or other relevant industries (10+ years).
  • Experience as a regional, district manager, or similar role overseeing multiple sites/centers/stores, including opening new stores/sites (3+ years).
  • P&L experience along with a track record of building businesses.
  • Leadership experience, including hiring, training, inspiring, and managing people.
  • Strong operational skills in a customer-service environment, ability to analyze and leverage data to make informed recommendations.
  • Experience scaling operations.
  • Proven expertise in building customer-based operations standards and leveraging technology to scale and meet those needs.
Work Environment

The job requires the ability to sit at a desk for extended periods of time and to lift and carry items up to 20lbs. The work environment is a professional office setting, and the role may be exposed to adult content while performing job functions.

Benefits
  • We provide excellent benefits, including medical, dental, vision, 401(k), vacation and sick time, paid holidays, life insurance, and more.
  • This position falls under our alternate workweek schedule, which provides a 3-day weekend every other week.


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