ReStore Operations Supervisor

1 week ago


San Marcos, Texas, United States Austin Habitat for Humanity Full time
Job Overview

Austin Habitat for Humanity ReStore operates as a discount home improvement outlet and donation center. Our mission is to enhance community access to affordable building supplies, minimize waste by repurposing valuable items, and support housing initiatives across multiple counties.

Mission Statement:
Our goal is to embody God's love through action, uniting individuals to construct homes, foster communities, and instill hope.

Vision:
We envision a world where everyone has a safe and decent place to live.

Core Values:
- Innovative Thinking
- Team Collaboration
- Commitment to Service

Benefits Offered:

  • Comprehensive employer-paid medical, dental, and vision coverage
  • 12 paid holidays annually
  • 10 vacation days each year
  • 10 sick leave days per year
  • 3 personal days annually
  • 401(k) retirement plan with employer contributions
  • 20% discount on ReStore purchases

Position Summary:
The ReStore Operations Supervisor plays a vital role in assisting management with daily operations, overseeing both production tasks and retail activities. Key responsibilities include pricing, managing inventory, customer service, cashiering, stocking, merchandising, and maintaining accurate records. The Supervisor is accountable for operational efficiency, safety compliance, and the overall workflow of merchandise. This role also involves defining roles and responsibilities for ReStore staff, ensuring accountability through performance expectations, and providing necessary training and support.

Expectations:

  • Serve as a role model within the organization
  • Adhere to organizational policies and procedures
  • Maintain a positive and respectful demeanor, upholding core values
  • Collaborate with management and staff to achieve strategic goals
  • Exhibit self-motivation, adaptability, and effective time management

Key Responsibilities:

  1. Oversee Daily ReStore Operations:
    1. Ensure compliance with store opening and closing protocols
    2. Report any theft or misuse of property to management
    3. Work flexible hours to support store operations, including weekends and holidays
    4. Address customer complaints fairly and escalate issues as necessary
    5. Supervise and train retail staff across all ReStore functions
    6. Assist with administrative tasks and cash handling
    7. Monitor sales transactions to ensure adherence to procedures
    8. Maintain store cleanliness and organization
    9. Present a professional appearance and demeanor
    10. Follow all safety and security protocols
    11. Assist in various operational tasks as needed
    12. Complete additional duties as assigned
    13. Oversee the processing of donations and inventory management
    14. Ensure the store is well-equipped and meets budgetary standards
    15. Participate in scheduled meetings
    16. Support the volunteer program by verifying paperwork and providing training
    17. Foster a culture of exceptional customer service
    18. Communicate daily operational issues to management
    19. Inform staff of production goals and assign daily tasks
    20. Maintain open communication with all team members
  2. Record Keeping:
    1. Monitor housekeeping logs
    2. Track volunteer hours
    3. Perform daily cash drawer closeouts and prepare deposits

Minimum Qualifications:

  • Excellent written and verbal communication skills
  • Open availability required
  • Strong problem-solving abilities
  • Ability to manage multiple tasks in a fast-paced environment
  • Exceptional professionalism and customer service skills
  • Experience working with diverse populations
  • Two years of supervisory experience in retail
  • Minimum of two years in a leadership role

Preferred Qualifications:

  • Bilingual (Spanish) preferred
  • Forklift certification is a plus

Physical Demands:
The physical requirements for this position include standing, walking, sitting, using hands for handling objects, reaching, climbing, balancing, stooping, kneeling, and occasionally lifting up to 25 lbs. Vision requirements include the ability to see at various distances and adjust focus.

Austin Habitat for Humanity is an Equal Opportunity Employer, committed to equal employment opportunities in all aspects of recruitment and employment.



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