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Restoration Operations Supervisor

2 months ago

San Antonio, Texas, United States SERVPRO of Northeast San Antonio - 10521 Full time
Job Overview

Compensation and Benefits:

  • Comprehensive dental coverage
  • Health insurance plans
  • Paid leave
  • Profit-sharing opportunities
  • Professional training and development
  • Vision care benefits

Servpro of Northeast San Antonio is seeking a Restoration Manager to lead our restoration projects and teams.


What We Offer:

  • Competitive salary
  • Exceptional benefits package
  • Opportunities for career advancement
  • Focus on professional growth

As the Restoration Manager, you will be responsible for managing all facets of assigned restoration initiatives and teams. This leadership role is crucial for driving operational success.


Key Responsibilities:

  • Develop precise project scopes and prepare estimates using specialized software and hardware
  • Facilitate customer approval of project scopes and estimates
  • Coordinate and supervise teams and resources for active projects, including subcontractors
  • Review documentation to ensure compliance with client requirements and proper billing
  • Maintain clear communication with clients, team members, vendors, and insurance representatives
  • Oversee production costs related to equipment, vehicles, and materials

Additional Duties:

  • Enhance customer experience and satisfaction, monitored through online feedback
  • Provide prompt responses to potential clients
  • Engage in the recruitment, hiring, and training of restoration team members

Position Requirements:

  • Valid driver's license
  • High school diploma or GED; Associate or Bachelor's degree preferred
  • Minimum of 1 year in a management or supervisory role
  • At least 3 years of relevant industry experience
  • IICRC certification is required

Skills and Physical Demands:

  • Ability to regularly lift up to 50 pounds, and occasionally up to 100 pounds with assistance
  • Capability to climb ladders and work at heights, as well as in confined spaces
  • Proficient in repetitive physical tasks including pushing, pulling, lifting, and carrying
  • Comfortable working with cleaning agents
  • Must successfully pass a background check in accordance with applicable laws

Each SERVPRO Franchise operates independently.