Customer Experience Coordinator

3 days ago


Nashville, Tennessee, United States Opus Communities LLC Full time

Job Description:

The Guest Services Representative is responsible for delivering exceptional customer service to our guests, ensuring their satisfaction and comfort during their stay. This role requires a high level of professionalism, attention to detail, and excellent communication skills.

Main Responsibilities:

  • Check-in and Check-out: Provide warm welcomes and efficient check-ins and check-outs, verifying personal and payment details, assigning rooms, and issuing keys.
  • Guest Interactions: Greet guests with a friendly demeanor, providing necessary information about the hotel and its surroundings.
  • Reservations Management: Handle phone, online, or in-person reservations, ensuring accurate guest information.
  • Phone and Email Response: Respond to phone calls and emails professionally and timely, addressing guest inquiries and resolving issues.
  • Record Keeping: Maintain accurate records of guest interactions and transactions, including payments, room charges, and availability.
  • Collaboration: Coordinate with other hotel staff to ensure guest rooms are ready and issues are resolved quickly.
  • Front Desk Maintenance: Maintain a clean and organized front desk area, ensuring all supplies and materials are well-stocked.
  • Breakfast and Convenience Store Management: Manage guest breakfast and lobby convenience store, ensuring smooth operations and excellent customer service.
  • Shift Reports and Attendance: Complete shift reports and be available to work a flexible schedule, complying with attendance rules and being available to work regularly.

Requirements:

  • A minimum of 1 year of experience in a similar role.
  • Excellent communication and problem-solving skills.
  • Ability to multitask and work under pressure.

What We Offer:

  • An estimated salary of $47,500 - $67,000 per year, depending on location and experience.
  • A competitive benefits package, including medical, dental, and vision insurance.
  • Opportunities for professional growth and development.


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