Retail Operations Manager for Customer Experience

4 days ago


Nashville, Tennessee, United States PetSmart Full time
Job Summary

PetSmart is committed to delivering exceptional customer experiences and exceptional pet care. As a Retail Operations Manager for Customer Experience, you will play a key role in ensuring the highest standards of service and quality are maintained across our stores.

About PetSmart

We believe that pets are an integral part of our families and strive to provide the best possible products and services to meet their needs. Our passion for pets and people drives us to create a work environment that is welcoming, inclusive, and supportive of all associates.

Responsibilities

This position is responsible for overseeing customer experience and outcomes conducted over the telephone, in person or online, and responding to customer concerns. You will also promote and coordinate store events and marketing for Adoptions, Banfield/IVO Partnerships, and Shot Clinics. Additionally, you will maintain store standards, lead a culture of empowerment, and ensure compliance with policies and procedures (P&Ps) and code of ethics.

Requirements

To be successful in this role, you should have at least 2+ years of retail experience in a customer-focused environment, with leadership experience preferred. A high school diploma or equivalent is required. Proficiency in computer applications, strong written and verbal communication skills, and a passion for pets and people are essential. Estimated salary: $40,000 - $60,000 per year.

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