Wellness Experience Coordinator

1 day ago


Nashville, Tennessee, United States Restore Hyper Wellness Full time

Restoring Wellness in Every Interaction

About Restore Hyper Wellness

We're an innovative, customer-centric wellness center dedicated to helping individuals achieve their health and wellness goals. Our approach is centered around providing cutting-edge services that yield tangible results, fostering a community-driven environment where customers feel empowered to take control of their well-being.

Job Summary

We're seeking a friendly, motivated Wellness Experience Coordinator to join our team This role is the perfect opportunity for someone who shares our passion for delivering exceptional customer service and is eager to contribute to a dynamic, fast-paced environment.

Responsibilities:
  • Maintain a professional, courteous relationship with every client, ensuring seamless interactions throughout their experience.
  • Answer phone calls, respond to voicemails, and promptly address client inquiries.
  • Book, reschedule, and cancel appointments with ease, streamlining the client flow.
  • Onboard new clients, obtain necessary waivers, and create Client Profiles on our Point-of-Sale system.
  • Check-in and retail-out client sessions efficiently using our POS system.
  • Greet clients warmly, escorting them to their chosen service with a smile.
  • Administer non-medical and non-specialty services with care and attention to detail.
  • Provide informative service tours, promote packages and memberships, and execute opening and closing duties with precision.
  • Stay up-to-date on current product knowledge, offering tailored recommendations to support clients' goals.
  • Educate clients on all available modalities, empowering them to make informed decisions.
  • When not assisting clients, lend a hand in other store operations: maintaining cleanliness, handling laundry upkeep, assisting with customer lead outreach, contributing to community initiatives, creating engaging events, and supporting social media efforts.
Requirements:
  • A genuine passion for health and wellness.
  • At least one year of customer service experience in a retail/service/fitness environment.
  • Availability to work weekends, ensuring a consistent and flexible schedule.
  • A degree in kinesiology, exercise science, personal training, or a related field is preferred.
  • Excellent communication skills, with the ability to articulate complex information clearly and concisely.
Benefits:
  • Competitive compensation reflecting your value as a Wellness Experience Coordinator.
  • A fun, dynamic work environment that fosters growth and collaboration.
  • Access to discounted in-store services, promoting self-care and wellness.
  • Opportunities for career advancement and professional development within our organization.

Join us at Restore Hyper Wellness, where we're redefining the standard for wellness centers. If you're passionate about delivering exceptional customer experiences and are eager to be part of a pioneering team, apply now



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