Member Experience Coordinator
3 weeks ago
We are seeking a highly organized and detail-oriented Member Experience Coordinator to join our Taymax Group team at Planet Fitness. As a key member of our front desk team, you will be responsible for creating a positive member experience by providing exceptional service to our members, prospective members, and guests.
The ideal candidate will have excellent communication skills, a strong ability to multitask, and a passion for delivering top-notch customer service. If you're a team player with a positive attitude and a commitment to excellence, we encourage you to apply for this exciting opportunity.
This role involves:
Greeting members, prospective members, and guests in a warm and welcoming manner
Handling front desk activities, including answering phones, checking members into the system, and signing up new members
Facilitating updates to member accounts and responding to member questions and concerns in a timely and professional manner
Maintaining the neatness and cleanliness of the club, including completing daily tasks and priority cleaning lists
Requirements:
Must be 18 years of age or older
High School diploma/GED equivalent required
Customer service background preferred
BASIC computer proficiency
Punctuality, reliability, and a positive, upbeat attitude
Exceptional customer service skills and ability to interact positively with members and co-workers
Estimated Salary: $38,000 - $50,000 per year, depending on location and experience. We offer a competitive salary, opportunities for advancement, and a dynamic work environment.
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Member Experience Coordinator
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Fitness Experience Coordinator
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