Member Experience Coordinator

3 weeks ago


Nashville, Tennessee, United States Taymax Group Full time

We are seeking a highly organized and detail-oriented Member Experience Coordinator to join our Taymax Group team at Planet Fitness. As a key member of our front desk team, you will be responsible for creating a positive member experience by providing exceptional service to our members, prospective members, and guests.

The ideal candidate will have excellent communication skills, a strong ability to multitask, and a passion for delivering top-notch customer service. If you're a team player with a positive attitude and a commitment to excellence, we encourage you to apply for this exciting opportunity.

This role involves:

  • Greeting members, prospective members, and guests in a warm and welcoming manner

  • Handling front desk activities, including answering phones, checking members into the system, and signing up new members

  • Facilitating updates to member accounts and responding to member questions and concerns in a timely and professional manner

  • Maintaining the neatness and cleanliness of the club, including completing daily tasks and priority cleaning lists

Requirements:

  • Must be 18 years of age or older

  • High School diploma/GED equivalent required

  • Customer service background preferred

  • BASIC computer proficiency

  • Punctuality, reliability, and a positive, upbeat attitude

  • Exceptional customer service skills and ability to interact positively with members and co-workers

Estimated Salary: $38,000 - $50,000 per year, depending on location and experience. We offer a competitive salary, opportunities for advancement, and a dynamic work environment.



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