Client Relationship Manager

4 weeks ago

Columbus, Ohio, United States City Wide Facility Solutions Full time
{"title": "Client Manager", "description": "Job Summary

City Wide Facility Solutions is seeking a highly skilled Client Manager to join our team. As a Client Manager, you will be responsible for managing all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.

Key Responsibilities
  • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services - determine pricing, staffing and logistics.
  • Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
  • Oversee Night Managers; ensure the client's strategy is executed and all services are performed correctly.
  • Ensure adequate (internal and external) staffing needs to service clients.
  • Promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and Operations Leadership; promptly address any client issues or problems that arise.
  • Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
  • Schedule each non-routine activity in client facilities using Outlook.
  • Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete and accurate and that all items are properly labeled.
  • Notify Sales Executives of potential accounts in your territory, especially new construction.
  • Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
  • Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
  • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
  • Approve Night Managers and/or Service Representatives pay sheets; ensure accuracy.
  • Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
  • Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
  • Participate and be present in monthly IC paydays.
Requirements
  • 3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience.
  • High School diploma required, bachelor's degree highly desirable.
  • Highly detail oriented and excellent follow-through on commitments.
  • Positive and out-going personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Must have reliable transportation.
Benefits
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Supplemental Pay Types
  • Bonus opportunities
  • Commission pay
Ability to Commute/Relocate
  • Columbus, OH 43219: Reliably commute or planning to relocate before starting work (Required)
Experience
  • Sales Account Executives & Managers: 3 years (Preferred)
Work Location

In-Person/In the field

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at https://www.Columbus.GoCityWide.com/.

"}

  • Client Relationship Manager

    4 weeks ago

    Columbus, Ohio, United States Altius Search Group Full time

    Job Title: Client Relationship SpecialistAltius Search Group is seeking a highly skilled Client Relationship Specialist to join our team in Nashville, TN.This is a critical role that requires delivering exceptional service to clients and prospects. The successful candidate will collaborate with the Business Development team to gather and manage client...

  • Landscape Client Relationship Manager

    4 weeks ago

    Columbus, Ohio, United States Business Resources One Full time

    Job Title: Client Relationship Manager - Landscape IndustryJob Summary:Columbus, Ohio's leading white-glove level landscape company is seeking a Client Relationship Manager to develop and enhance client relationships. The CRM will serve as the primary client contact for new and existing maintenance and enhancement clients within the Landscape Maintenance...

  • Senior Client Relationship Manager

    4 weeks ago

    Columbus, Ohio, United States Thayer Power & Communication Line Construction Co. LLC Full time

    Job SummaryThayer Power & Communication Line Construction Co. LLC is seeking a skilled Senior Client Relationship Manager to take ownership of our key customer relationships. This role is focused on client retention, growth, and ensuring customer requirements are met.Key Responsibilities:Develop and maintain long-term relationships with key customer...

  • Commercial Relationship Manager

    3 weeks ago

    Columbus, Ohio, United States Northwest Bank Full time

    Job SummaryThe Commercial Relationship Manager at Northwest Bank is responsible for providing exceptional client service and building strong relationships with clients to meet their financial objectives and needs. This role involves developing and expanding existing commercial banking relationships, as well as establishing a network of referral sources and...

  • Client Manager

    3 weeks ago

    Columbus, Ohio, United States City Wide Facility Solutions Full time

    Job DescriptionWe are seeking a highly skilled and experienced Client Manager to join our team at City Wide Facility Solutions. As a Client Manager, you will be responsible for managing all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.Key...

  • Director, Relationship Manager

    4 weeks ago

    Columbus, Ohio, United States Fiserv Full time

    Job TitleDirector, Relationship ManagerAt Fiserv, we're looking for a talented Director, Relationship Manager to join our team. As a key member of our organization, you'll be responsible for leading the Fiserv overall business relationship with a portfolio of Premier core processing clients from a strategic and consultative perspective.Key...

  • Financial Relationship Manager

    15 hours ago

    Columbus, Ohio, United States Huntington National Bank Full time

    Job Summary:Huntington Bancshares Inc is seeking a Financial Relationship Manager to build and maintain client relationships, providing exceptional service and support.Key Responsibilities:Establish and maintain client relationships through regular communication and follow-up.Provide personalized service to clients, addressing their financial needs and...

  • Commercial Relationship Manager

    3 weeks ago

    Columbus, Ohio, United States Northwest Bank Full time

    Job SummaryThe Commercial Relationship Manager at Northwest Bank is responsible for building and maintaining strong relationships with clients, providing them with a full range of banking solutions to meet their financial needs. This role requires a trusted business advisor who can establish a network of referral sources and Centers of Influence, generating...

  • Client Relationship Manager

    4 weeks ago

    Columbus, Ohio, United States Astute Technology Management LLC Full time

    h3JobDescription/h3pTheClientAccountManagerservesastheprimarypointofcontactbetweentheServiceteamandourvaluedclients.Thisroleisresponsibleforbuildingandmaintainingstrongrelationshipswithassignedclients,ensuringtheirneedsaremetandexceeded.Keyresponsibilitiesincludeschedulingandconductingregularmeetings,stayingapprisedofclientnetworkstatus,andup-sellinghardware...

  • Client Executive

    4 weeks ago

    Columbus, Ohio, United States Cellco Partnership DBA Verizon Wireless Full time

    About the RoleWe are seeking a highly motivated Client Executive to join our team in Columbus, OH. As a Client Executive, you will be responsible for managing client relationships and driving sales growth in the 5G Home footprint.Key ResponsibilitiesManage client relationships with approximately 300-400 multi-dwelling unit (MDU) communitiesAnalyze data to...

  • Associate Client Account Manager-Hybrid

    4 weeks ago

    Columbus, Ohio, United States Cass Information Systems, Inc. Full time

    Job Title: Associate Client Account Manager-HybridThe Associate Client Account Manager-Hybrid is responsible for managing mid-tier client accounts by developing working relationships, achieving account growth, and furthering the success of both the client's and Cass's business through system enhancements, process improvements, and training.Key...

  • Project Manager

    3 weeks ago

    Columbus, Ohio, United States The Cigna Group Full time

    Job SummaryThe Cigna Group is seeking a skilled Project Manager to lead client implementations and drive successful project outcomes. As an Implementation Project Manager, you will be responsible for directing all aspects of new client implementations, client expansions, and existing clients implementing new programs/features.Key Responsibilities Understand...

  • Client Partner

    4 weeks ago

    Columbus, Ohio, United States Capgemini Full time

    About SogetiSogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management, and High-Tech Engineering. Our cutting-edge solutions focus on Testing, Business Intelligence, Mobility, Cloud, and Security, combining world-class methodologies and a global delivery model, Rightshore.We bring...

  • Associate Client Account Manager

    3 weeks ago

    Columbus, Ohio, United States Cass Information Systems Full time

    Job Title: Associate Client Account Manager - Hybrid RoleJob Summary: We are seeking an experienced Associate Client Account Manager to join our team at Cass Information Systems. As a key member of our client support team, you will be responsible for managing mid-tier client accounts, developing strong relationships with clients, and driving account...

  • Senior Relationship Manager

    4 weeks ago

    Columbus, Ohio, United States Bank of America Full time

    Job Title:Sr. Relationship ManagerJob Summary:Bank of America is seeking a Sr. Relationship Manager to join our Dealer Financial Services team. The ideal candidate will have extensive experience in commercial dealership sales and a thorough understanding of dealership financial statements.Key Responsibilities:Initiate, maintain, and build existing and new...

  • Travel Nurse RN Case Manager

    4 weeks ago

    Columbus, Ohio, United States HealthEcareers - Client Full time

    Job Description & RequirementsSpecialty: Acute Care Case ManagementDiscipline: RNEmployment Type: TravelAnders Group is seeking a travel nurse RN Case Manager to provide exceptional healthcare services in Columbus, Ohio.This is a 13-week assignment with 40 hours per week, 8 hours per day, and a tax-free stipend amount to be determined.As a travel nurse RN...

  • Surety Client Manager

    3 weeks ago

    Columbus, Ohio, United States HUB International Full time

    Job Summary:Overmyer Hall Associates, a Hub International company, is seeking a Client Manager to join their Surety team. The ideal candidate will assist Producers with the servicing of assigned surety accounts, ensuring compliance with the company's practices, policies, and procedures.About the Role:The Client Manager will be responsible for preparing and...

  • Travel Nurse RN Case Manager

    4 weeks ago

    Columbus, Ohio, United States HealthEcareers - Client Full time

    HealthEcareers - Client is seeking a travel nurse RN Case Management professional to join their team.Job DetailsSpecialty: Case ManagementDiscipline: RNDuration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelHealthEcareers - Client Job ID #1230681. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation)...

  • Travel Nurse RN Case Management Position

    3 weeks ago

    Columbus, Ohio, United States HealthEcareers - Client Full time

    HealthEcareers - Client is seeking a travel nurse RN Case Management professional for a travel nursing position in a dynamic healthcare setting.Job DetailsSpecialty: Case ManagementDiscipline: RN40 hours per weekShift: 8 hours, daysEmployment Type: TravelThe ideal candidate will possess excellent clinical skills and a strong passion for delivering...

  • Client Liaison

    3 weeks ago

    Columbus, Ohio, United States Delmonte Fresh Produce Full time

    Job SummaryWe are seeking a highly skilled Client Manager to join our team at Delmonte Fresh Produce. This role will be responsible for providing exceptional customer service, generating repeat business, and ensuring customer satisfaction.Key ResponsibilitiesManage customer relationships and provide timely supportCollaborate with the sales team to meet...