Senior Client Relationship Manager
4 weeks ago
Thayer Power & Communication Line Construction Co. LLC is seeking a skilled Senior Client Relationship Manager to take ownership of our key customer relationships. This role is focused on client retention, growth, and ensuring customer requirements are met.
Key Responsibilities:
- Develop and maintain long-term relationships with key customer accounts, serving as their main point of contact for projects, resolving issues, and ensuring customer satisfaction.
- Generate sales within client accounts, including upselling and cross-selling services across different divisions of the company.
- Schedule regular appointments, dinners, and events with customers to foster strong relationships and explore new business opportunities.
- Work closely with the operations team and Directors to ensure that client needs and demands are communicated and met.
- Forecast and track client account metrics, ensuring internal and external KPIs and SLAs are met.
- Identify opportunities to grow the business with existing clients, collaborate with the sales team to reach prospective clients, and participate in industry trade shows to expand the company's footprint.
- Keep detailed records of all client transactions and communications, reporting progress and results to senior leadership.
Requirements:
- Bachelor's degree in business, marketing, or a related field.
- 5+ years of experience in a similar role, preferably within the energy or utilities industry.
- Proven ability to collaborate across departments to achieve organizational goals.
- Excellent communication, project management, and leadership skills.
- Strong ability to present ideas and results to different stakeholders.
- Self-motivated, able to work independently, and take initiative when needed.
- Adaptable to fast-paced, ever-changing environments, with the ability to react quickly to challenges.
Job Family
Business Development & Marketing
Job Function
Business Development
Pay Type
Salary
Employment Indicator
Full-Time
Travel Required
Yes
Required Education
Bachelor's Degree
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