Senior Client Relationship Manager

4 weeks ago


Columbus, Ohio, United States Thayer Power & Communication Line Construction Co. LLC Full time
Job Summary

Thayer Power & Communication Line Construction Co. LLC is seeking a skilled Senior Client Relationship Manager to take ownership of our key customer relationships. This role is focused on client retention, growth, and ensuring customer requirements are met.

Key Responsibilities:

  • Develop and maintain long-term relationships with key customer accounts, serving as their main point of contact for projects, resolving issues, and ensuring customer satisfaction.
  • Generate sales within client accounts, including upselling and cross-selling services across different divisions of the company.
  • Schedule regular appointments, dinners, and events with customers to foster strong relationships and explore new business opportunities.
  • Work closely with the operations team and Directors to ensure that client needs and demands are communicated and met.
  • Forecast and track client account metrics, ensuring internal and external KPIs and SLAs are met.
  • Identify opportunities to grow the business with existing clients, collaborate with the sales team to reach prospective clients, and participate in industry trade shows to expand the company's footprint.
  • Keep detailed records of all client transactions and communications, reporting progress and results to senior leadership.

Requirements:

  • Bachelor's degree in business, marketing, or a related field.
  • 5+ years of experience in a similar role, preferably within the energy or utilities industry.
  • Proven ability to collaborate across departments to achieve organizational goals.
  • Excellent communication, project management, and leadership skills.
  • Strong ability to present ideas and results to different stakeholders.
  • Self-motivated, able to work independently, and take initiative when needed.
  • Adaptable to fast-paced, ever-changing environments, with the ability to react quickly to challenges.

Job Family

Business Development & Marketing

Job Function

Business Development

Pay Type

Salary

Employment Indicator

Full-Time

Travel Required

Yes

Required Education

Bachelor's Degree

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