Guest Relations Coordinator

3 weeks ago


Circle Pines, Minnesota, United States OCI Hospitality Full time
About the Opportunity:

We are looking for a skilled Guest Service Representative to join our team at Hampton Inn & Suites Lino Lakes. As a Director of First Impressions, you will play a critical role in ensuring our guests have a memorable and enjoyable stay. This includes answering phones, checking guests in/out, fulfilling guest requests, and communicating with our Maintenance and Housekeeping team members. You may also be required to shuttle guests to/from the Duluth Airport or a local restaurant during a shift.

Key Responsibilities:

* Answer phone calls and respond to guest inquiries
* Check guests in/out and process payments
* Fulfill guest requests and provide information about our hotel and local area
* Communicate with our Maintenance and Housekeeping team members to ensure seamless operations

Requirements:

To succeed in this role, you will need excellent communication and interpersonal skills, a positive attitude, and the ability to work well under pressure. You should also be able to adapt to changing situations and prioritize tasks effectively. In addition, a valid driver's license and evidence of insurability are required. We offer a competitive salary of $42,000 - $52,000 per year, depending on experience.
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