Technical Support Manager

3 days ago

Los Angeles, California, United States ROE Visual Full time
About the Role

We are seeking a highly skilled Technical Support Supervisor to join our team at ROE Visual, a leading LED creative display manufacturer. As a Technical Support Supervisor, you will play a crucial role in ensuring the highest quality of products and services to our clients and partners.

Key Responsibilities
  • Manage the daily operations of the technical service department, ensuring seamless communication with Sales, QC, and Tech Support staff.
  • Adhere to established procedures and protocols to deliver exceptional customer satisfaction.
  • Work directly with end-customers and partners to resolve technical issues and provide support.
  • Actively manage and participate in shift rotation, including weekends, after hours, and holidays as needed.
  • Offer support and mentorship to staff, ensuring they have the necessary tools and resources to excel in their roles.
  • Ensure team compliance with process and technical training requirements.
  • Model responsiveness and integrity in all customer communications.
  • Directly manage customer escalations to successful conclusion.
  • Provide concise status reports on a regular basis.
Requirements
  • 2+ years of experience managing a technical support organization.
  • Project management and demonstrated practical experience.
Soft Skills
  • Dedication and relentless focus on customer satisfaction and follow-through.
  • Excellent written, oral, and interpersonal communications skills.
  • Able to effectively interact with technical and non-technical people.
  • Ability to multi-task, juggle competing priorities, and thrive in a fast-paced environment.
  • Experience working in a team-oriented, collaborative environment.
  • Highly organized, self-motivated, self-directed, and attentive to detail.
  • Manage all internal and external interactions in a professional and courteous manner.
About ROE Visual

ROE Visual is the leading LED creative display manufacturer in the industry. We offer adaptive LED platforms for every installation, and our team is committed to going the extra mile for any creative vision. Our carefully selected high-end components, the latest technology, in-depth knowledge, and passion go into every product that bears the ROE name.

We understand the challenges of our market and offer only the most intuitive solutions for creatives, designers, and technicians who rely on our LED products to deliver a flawless performance every time. This quality standard is the reason ROE has quickly become the industry standard, making its way onto stages and the big screen worldwide.

Your Stage. Our Passion.

  • Technical Support Manager

    3 weeks ago

    Los Angeles, California, United States ROE Visual Full time

    {"title": "Technical Support Supervisor", "description": "About the RoleAt ROE Visual, we're seeking a highly skilled Technical Support Supervisor to join our team. As a key member of our technical support organization, you'll be responsible for managing daily operations, ensuring superior customer satisfaction, and working closely with end-customers and...

  • Technical Support Manager

    1 week ago

    Los Angeles, California, United States Lyra Technology Group Full time

    Support Manager Job DescriptionLyra Technology Group is seeking a highly skilled Support Manager to lead our western region's service delivery and support operations. As a key member of our team, you will be responsible for driving operational improvement and financial performance within your team, while also being the face of your region as you engage with...

  • Technical Support Manager

    4 weeks ago

    Los Angeles, California, United States Abnormal Security Full time

    About the RoleWe are seeking a highly skilled Technical Support Manager to lead our expanding Technical Support team at Abnormal Security. As a key member of our organization, you will be responsible for ensuring that customer concerns are addressed promptly and with high quality, surpassing our SLAs to provide an exceptional customer experience.Key...

  • Technical Support Manager

    2 days ago

    Los Angeles, California, United States ROE Visual Full time

    About the JobWe are seeking a highly skilled Technical Support Supervisor to join our team at ROE Visual, a leading LED creative display manufacturer. This is a mid-level position that requires strong leadership and technical skills to manage our technical service department.The successful candidate will be responsible for interfacing between sales, quality...

  • Technical Support Manager

    2 days ago

    Los Angeles, California, United States Lyra Technology Group Full time

    About Lyra Technology GroupLyra Technology Group is a family of industry-leading technology service businesses. Our companies are operated independently by exceptional management teams, retaining the employees, name, and culture that have made them successful.We are a platform of Evergreen Services Group, committed to driving sustainable and healthy growth...

  • Technical Support Manager

    2 days ago

    Los Angeles, California, United States Integritek Holdings, LLC Full time

    About the RoleWe are seeking a highly skilled and experienced Support Manager to lead our western region's service delivery and support operations. As a key member of our team, you will be responsible for overseeing the performance of our support engineers and working closely with our client success team to deliver exceptional service to our clients.Key...

  • Technical Support Supervisor

    1 month ago

    Los Angeles, California, United States ROE Visual Full time

    {"title": "Technical Support Supervisor", "content": "About the RoleAt ROE Visual, we're seeking a highly skilled Technical Support Supervisor to join our team. As a key member of our operations team, you'll be responsible for managing the daily operations of our technical service department, ensuring superior customer satisfaction, and working directly with...

  • IT Technical Support Specialist

    2 days ago

    Los Angeles, California, United States ROHADFOX TRANSPORTATION Full time

    Job Title: IT Technical Support SpecialistJoin Rohadfox Corporation, a leading construction and program management firm, as an IT Technical Support Specialist. In this role, you will be responsible for providing technical support and assistance to our team members, ensuring the smooth operation of our IT systems and infrastructure.Key...

  • IT Technical Support Specialist

    24 hours ago

    Los Angeles, California, United States KDG Construction Consulting Full time

    Job SummaryKDG Construction Consulting is seeking a skilled IT Technical Support Specialist to join our team. The ideal candidate will possess strong troubleshooting and problem-solving skills, with the ability to communicate complex technical issues to non-technical stakeholders.Key ResponsibilitiesDiagnose and resolve hardware and software issuesProvide...

  • Technical Support Specialist

    2 months ago

    Los Angeles, California, United States NTT DATA Full time

    Job Overview Req ID: NTT DATA Services is dedicated to employing outstanding, innovative, and driven individuals who are eager to advance their careers. We are a diverse and forward-thinking organization.We are currently seeking a Technical Support Specialist to provide exceptional service in a dynamic environment.The Technical Support Specialist will be...

  • Technical Support Specialist

    2 days ago

    Los Angeles, California, United States Ultimate Staffing Full time

    Job SummaryWe are seeking a highly skilled Technical Support Agent to join our team at Ultimate Staffing. As a Technical Support Agent, you will be responsible for providing exceptional customer service and technical support to our merchants.Key ResponsibilitiesTroubleshoot merchant terminals and POS systems to ensure seamless operations.Manage merchant...

  • Technical Support Specialist

    1 month ago

    Los Angeles, California, United States OpenX Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our global support team in the US. As a Technical Support Specialist, you will be responsible for providing creative and timely resolutions for technical issues, product fixes, and enhancements for both internal OpenX commercial teams and external Publisher, DSP, and Buyer...

  • Technical Support Specialist

    2 days ago

    Los Angeles, California, United States OpenX Full time

    Unlock Your Potential as a Support Engineer at OpenXAt OpenX, we're on a mission to unleash the full economic potential of digital media companies. As a Support Engineer, you'll play a critical role in delivering exceptional service and support to our customers, ensuring they achieve their goals in the digital advertising space.Key Responsibilities:Provide...

  • IT Technical Support Specialist

    3 weeks ago

    Los Angeles, California, United States CodeForce Full time

    Job Title: IT Technical Support Analyst IJob Summary:The IT Technical Support Analyst I will provide technical support and assistance to systems customers and departmental staff for various IT-related issues. The successful candidate will possess excellent customer service skills, decision-making abilities, and problem-solving skills.Key...

  • Technical Support Specialist

    3 weeks ago

    Los Angeles, California, United States Tekfortune Inc Full time

    Job Title: Technical Support SpecialistTekfortune Inc is a leading consulting firm specializing in permanent, contract & project-based staffing services for world's leading organizations. We are seeking a skilled Technical Support Specialist to join our team.Key Responsibilities:Provide on-demand walk-up support for Service Recipients on Service Recipient...

  • IT Technical Support Specialist

    1 day ago

    Los Angeles, California, United States KDG Construction Consulting Full time

    KDG Construction Consulting is seeking a skilled IT Technical Support Specialist to join their team. The ideal candidate will be responsible for troubleshooting, coordinating, and resolving systems or hardware-related incidents by establishing effective procedures.Key Responsibilities:Diagnose and troubleshoot system issues using established...

  • IT Technical Support Specialist

    2 days ago

    Los Angeles, California, United States Cornerstone Consulting & Technology, Inc. Full time

    Job SummaryCornerstone Concilium, Inc. is seeking a skilled IT Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and clients. This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and...

  • Technical Support Specialist

    3 weeks ago

    Los Angeles, California, United States Della Infotech Full time

    Job DescriptionAt Della Infotech, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal and external clients.Key Responsibilities:Provide technical support for hardware and software issuesAssist with troubleshooting...

  • Technical Manager

    1 day ago

    Los Angeles, California, United States Food Safety Net Services Full time

    Job Title: Technical ManagerAt Food Safety Net Services, we are committed to delivering expert solutions and quality testing that our customers can trust. As a leading provider of laboratory testing, regulatory consulting, and certification & audit services, we are seeking a Technical Manager to join our team.Job SummaryThe Technical Manager will oversee...

  • IT Technical Support Specialist

    2 days ago

    Los Angeles, California, United States ROHADFOX TRANSPORTATION Full time

    Job SummaryROHADFOX TRANSPORTATION is seeking a highly skilled IT Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and clients.Key Responsibilities:Provide technical support and assistance to staff and clients via phone, email, and...