Customer Service Representative

7 days ago


Manassas, Virginia, United States Great Clips Full time

At Great Clips, we're committed to delivering exceptional customer experiences. As a Receptionist, you'll play a vital role in ensuring our customers feel welcome and valued from the moment they walk in the door.

Key Responsibilities:
  • Provide warm and friendly greetings to all customers
  • Communicate Great Clips processes, Online Check-in, and Wait Time Monitor to customers
  • Process transactions and issue receipts
  • Stay up-to-date on retail products and make recommendations to customers
  • Manage the flow of customers between check-in and service
  • Maintain a clean and sanitized front desk and lobby area
  • Answer phone calls and respond to customer inquiries
  • Inform customers about services and promotions
  • Update customer records with contact information
  • Support stylists in maintaining salon cleanliness and sanitation
  • Work a flexible schedule, including peak times
  • Provide exceptional customer service
  • Work efficiently in a fast-paced environment
  • Resolve customer issues effectively

We're looking for someone who is passionate about delivering great customer experiences and is committed to working in a fast-paced environment. If you're a team player who is eager to learn and grow with us, we'd love to hear from you



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