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Customer Service Representative

2 months ago

Manassas, Virginia, United States Iron Bow Technologies Full time
{"title": "Customer Service Representative", "description": "Job Summary

Iron Bow Technologies is seeking a highly skilled Customer Service Representative to join our team. As a key member of our 311 Call Center, you will provide exceptional customer service to the residents of Prince William County, addressing their inquiries and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Provide non-technical customer service to residents of Prince William County via phone, email, and chat.
  • Develop and maintain a comprehensive knowledge base to support the 311 Call Center team.
  • Collaborate with the IT Customer Service Team to provide technical support and resolve complex issues.
  • Escalate incidents to the next level of support as needed.
  • Provide proactive maintenance and support to ensure a positive customer experience.

Requirements:

  • Previous experience in a customer service or technical support role.
  • Ability to troubleshoot and resolve basic technical issues.
  • Excellent communication and customer service skills.
  • Empathy and ability to relate to customers.
  • Proven ability to follow processes and procedures accurately.
  • Attention to detail and ability to multitask.

What We Offer:

  • A dynamic and inclusive team environment.
  • Opportunities for growth and development in a non-technical support role.
  • Competitive compensation and benefits package.

Why Join Us:

  • Be part of a growing and highly valued new capability in Prince William County.
  • Contribute to the development of a comprehensive knowledge base to support the 311 Call Center team.
  • Collaborate with a talented team of professionals to deliver exceptional customer service.

Equal Opportunity Employer:

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.