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Customer Service Representative

2 months ago

Manassas, Virginia, United States Waste Connections Full time

The Role:

We are seeking a highly skilled Customer Service Representative to join our team at Waste Connections. The ideal candidate will have a strong background in customer service, with experience in resolving complex issues and providing exceptional customer experiences.

Key Responsibilities:

  • Provide top-notch customer service to our clients, responding to inquiries and resolving issues in a timely and professional manner.
  • Work closely with internal teams to resolve customer disputes and improve service delivery.
  • Effectively communicate with customers to understand their needs and provide solutions that meet their expectations.
  • Utilize software applications, including MS Word and Excel, to manage customer information and resolve issues.
  • Deliver exceptional customer experiences, promoting goodwill and loyalty through every interaction.

Requirements:

  • 2+ years of customer service experience in a high-volume environment.
  • High school diploma or equivalent required; degree in a related field preferred.
  • Proficiency in Microsoft Office, including Word, Excel, and Email.
  • Excellent verbal communication skills and ability to work in a fast-paced environment.

What We Offer:

Waste Connections is an equal opportunity employer, committed to providing a positive and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.