Customer Service Representative

2 days ago


Manassas, Virginia, United States Didlake Full time
Customer Service Associate II - The UPS Store

Job Summary:

The Sales and Customer Service Associate II- The UPS Store provides exceptional customer service to exceed customer expectations while promoting products and services to meet their needs.

Key Responsibilities:
  • Customer Service: Greet customers in a friendly manner, determine customer needs, and exceed their expectations.
  • Product Knowledge: Be knowledgeable of products and services offered and properly promote them to customers.
  • Additional Services: Identify customer needs and offer additional services that could benefit them.
  • Mail and Package Handling: Receive, sort, and place mail in mailboxes accurately, pack contents for shipping using established procedures and products.
  • Point of Sale: Record all sales transactions completely and accurately in the Point of Sale system.
  • Package Processing: Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels.
  • Damage and Claims: Process and document damaged shipments, late and lost package claims.
  • Store Maintenance: Assist in merchandising the store, including stocking shelves with products, ensuring the clean and orderly appearance of the product, informing appropriate personnel of inventory levels for re-ordering supplies.
  • End-of-Day Duties: Perform end-of-day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
  • Office Operations: Operate copiers, fax machines, binding equipment, and all other office machines in a safe, efficient, and productive manner. Help customers operate office machines located in the retail area.
  • General Housekeeping: Perform general housekeeping duties.

About Didlake:

Didlake, Inc. is a non-profit rehabilitation services organization. Our mission is to create opportunities that enrich the lives of people with disabilities. We provide training, job placement, employment opportunities, and day support services to thousands of people with significant disabilities.



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