Pet Retail Assistant Manager

2 weeks ago

Austin, Texas, United States Tomlinson's Feed & Pets Full time
Pet Retail Assistant Manager

Reports to the Store Manager.

As a cherished establishment for over 75 years, Tomlinson's Feed & Pets stands as Central Texas's premier pet supply store, renowned for our commitment to quality products and exceptional customer service. We invite you to become a part of our family.

Recognized by the Austin Chronicle as the "Best of Austin" for eight consecutive years, our dedicated team is passionate about guiding customers in selecting the best nutrition for their pets. Thanks to our talented and committed Team Members, we proudly lead the way in healthy, natural pet nutrition.

Our core values include:
  • Pet Wellness: Through our Integrative Vet Consults, Dental Clinics, and an extensive range of nutritious pet food and supplies, we aim to provide the highest standards of pet health for the Central Texas community.
  • Customer Satisfaction: Our customers are our priority. We strive to surprise and delight them with innovative products, services, and benefits.
  • Team Unity: From our retail outlets to our warehouse, delivery personnel, and office staff, we are all part of the Tomlinson's family, working collaboratively towards a shared mission: ensuring happy, healthy pets.
If you are a pet-loving individual who enjoys working with people and seeks a family-oriented, local environment filled with furry friends, we would love to meet you.

This role is not your typical pet retail position; each day presents unique challenges and experiences. However,

on a typical day, you will:
  • Provide affection and treats to our four-legged customers (this is a must).
  • Engage with your local community: learn their names, understand their needs, and more.
  • Stay informed about new products and advancements in pet nutrition.
  • Receive, organize, and rotate healthy pet products.
  • Assist in training and mentoring new staff members.
  • Collaborate with colleagues to meet sales objectives and milestones.
  • Prioritize the well-being of our guests and their pets.
Additional responsibilities include:
  • Fostering an environment of service, trust, and support that aligns with the owners' vision for the company.
  • Creating a positive and encouraging store atmosphere where employees look forward to coming to work.
  • Ensuring that customer service and satisfaction consistently exceed expectations.
  • Supporting the Store Manager with daily operations in line with company standards.
  • Maintaining effective communication with staff and the home office.
  • Assisting the Store Manager in keeping accurate inventory records.
  • Helping the Store Manager with on-the-job training for staff in customer service, product knowledge, and operational procedures.
  • Upholding store appearance and maintaining a professional personal image.
  • Executing product merchandising as directed by the Merchandising Manager.
What we provide:
  • Competitive starting salary.
  • Starting at $18 / hour.
  • Weekly pay periods.
  • Flexible scheduling options.
  • One of the most generous employee discounts in the industry.
  • Focus on internal promotions.
    • In fact, over half of our Store Managers and headquarters team began as store Team Members.
  • Opportunities for community non-profit volunteer work.
  • Paid training in product knowledge and retail sales.
  • Discounted gym memberships.
  • Employer-matched 401(k) plans.
  • An open-door policy in the office.
Benefits for full-time Team Members include:
  • Paid time off.
  • Up to 20 paid hours per year to volunteer with a non-profit organization of your choice.
  • Health benefits, including medical, dental, and vision coverage.
  • Paid holidays.
Time Commitment
Tomlinson's operates Monday through Sunday, and Assistant Managers should be prepared to work evenings, weekends, and some holidays.

Physical Requirements
This position requires standing for the majority of the shift and the ability to lift and carry up to 50 pounds regularly to stock the store and assist customers.

Qualifications:

A minimum of 6 months to 1 year in a supervisory capacity.

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