Pet Care Specialist
2 weeks ago
As a Pet Care Specialist at Taurus Services LLC, you will play a crucial role in delivering exceptional service to our valued clients and their beloved pets. Your responsibilities will include:
- Customer Engagement: Provide outstanding service by adhering to our core principles, ensuring every client feels valued and respected.
- Communication: Handle all incoming inquiries via phone, email, and messages promptly and professionally.
- Reservations Management: Facilitate bookings for boarding, grooming, training, and daycare services, ensuring all client needs are met.
- Financial Transactions: Process payments accurately and maintain records of all transactions.
- Client Relationships: Build rapport with clients by remembering their names and their pets' names, fostering a welcoming environment.
- Data Management: Collect and verify all necessary information regarding pets' visits, ensuring accuracy in our systems.
- Team Collaboration: Work closely with colleagues to address client and pet needs effectively.
- Service Knowledge: Maintain a comprehensive understanding of all services offered to provide tailored solutions to clients.
- Health Records: Gather and input vaccination records from veterinary offices into our systems.
- Capacity Management: Assist in managing waitlists during peak times to maximize service availability.
- Veterinary Liaison: Act as a point of contact between clients and veterinarians, ensuring clear communication regarding pet health issues.
- Client Retention: Proactively reach out to top clients to secure their reservations ahead of busy seasons.
- Issue Resolution: Address any customer service challenges promptly, ensuring a positive experience for all clients.
- Facility Standards: Ensure that our facility consistently meets high standards of cleanliness and safety.
Benefits:
- 401(k) with matching contributions
- Employee assistance program
- Health savings account
- Paid time off
- Comprehensive health, dental, vision, and life insurance
Diversity Commitment:
Taurus Services LLC is an Equal Opportunity Employer, dedicated to fostering a diverse workplace. We welcome applications from all qualified individuals without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable laws.
A Day in the Role:
Every day, you will arrive ready to assist pet parents and their furry companions. You will represent our brand with pride, managing our lobby and curbside service by welcoming clients and addressing their needs, whether it’s checking in, checking out, or answering questions. Your goal is to discover how to best serve each pet parent and provide tailored solutions. Expect to engage with both pets and their owners, documenting observations and sharing insights with your team. Be prepared for a hands-on role that includes maintaining cleanliness and ensuring a safe environment for all pets.
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