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Retail Store Manager Assistant

2 months ago

Austin, Texas, United States Kendra Scott Full time

About Kendra Scott

We are a fashion-forward retail brand that values family, fashion, and philanthropy. Our mission is to provide an exceptional customer experience and drive business growth through innovative strategies.

Job Summary

We are seeking a highly motivated and experienced Assistant Store Manager to join our team at the Austin Domain location. As a key member of our management team, you will be responsible for leading a team of sales associates, driving sales growth, and delivering exceptional customer service.

Key Responsibilities

  • Customer Focus
    • Model, teach, and coach WOW service principles to ensure exceptional customer experiences.
    • Develop and implement strategies to drive sales growth and increase customer loyalty.
  • Results Driven
    • Develop and execute business plans to drive sales growth and meet revenue targets.
    • Monitor and analyze sales data to identify trends and areas for improvement.
  • Talent Development
    • Recruit, train, and develop a high-performing team of sales associates.
    • Provide coaching and feedback to ensure team members are meeting sales targets and providing exceptional customer service.
  • Network Building
    • Develop and maintain relationships with local business partners and community organizations.
    • Identify opportunities to drive brand awareness and increase sales through partnerships and events.
  • Trust and Communication
    • Build trust with team members, customers, and business partners through open and transparent communication.
    • Ensure that all team members understand and are aligned with company values and goals.
  • Nimble and Adaptable
    • Stay up-to-date on industry trends and best practices to drive business growth and improve customer experiences.
    • Be flexible and adaptable in a fast-paced retail environment.
  • Collaboration and Action Orientation
    • Work collaboratively with cross-functional teams to drive business growth and improve customer experiences.
    • Take ownership of projects and initiatives to drive results and meet business objectives.
  • Courage and Accountability
    • Take calculated risks to drive business growth and improve customer experiences.
    • Hold team members accountable for meeting sales targets and providing exceptional customer service.
  • Decision Making
    • Make informed decisions that drive business growth and improve customer experiences.
    • Use data and analytics to inform decision-making and drive business results.

Requirements

  • Must be over the age of 18.
  • Ability to lift and move at least 50 lbs.
  • Ability to bend, squat, twist, and reach.
  • Ability to stand and/or walk for at least 6 hours per shift.
  • Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts.

Preferred Qualifications

  • Bachelor's degree or equivalent work experience.
  • Previous experience in a retail management role.
  • Strong leadership and communication skills.
  • Ability to multitask and prioritize tasks effectively.
  • Passion for Kendra Scott and our brand values.
  • Ability to relocate long-term to pursue career growth opportunities.