Certified Automotive Service Specialist at AutoNation

2 weeks ago


Sanford, Florida, United States AutoNation Full time

Welcome to AutoNation, the largest and most esteemed automotive retailer in the United States, and a proud member of the Fortune 150. We are embarking on an exciting multi-year digital transformation aimed at reshaping the automotive landscape.

At AutoNation, we are not merely keeping pace with change; we are at the forefront of innovation. Our commitment to pushing the limits of what is achievable is matched only by our dedication to our customers, colleagues, and communities. Together, we can forge a brighter future for all.

Are you ready to be part of this significant journey?

The Certified Automotive Service Specialist is responsible for executing vehicle repairs and maintenance as assigned, adhering to dealership and manufacturer standards, while fostering customer loyalty through trust and confidence in AutoNation as their vehicle care provider.

Key Responsibilities:

  • Conduct vehicle repairs and maintenance as specified on repair orders with precision and efficiency, in line with dealership and manufacturer standards to enhance customer loyalty.
  • Maintain regular communication with the Parts Department and Service Advisors to effectively manage workflow and customer interactions.
  • Diagnose malfunctions and perform repairs as authorized by the customer.
  • Carry out comprehensive multi-point inspections to provide suitable recommendations for ensuring the safety and reliability of customer vehicles.
  • Document all work performed on each vehicle on the repair order.
  • Manage an inventory of standard technician tools that are not typically accounted for by the Service department.
  • Stay updated on factory technical bulletins and engage in factory-sponsored training sessions as necessary.
  • Deliver an exceptional customer experience to foster loyalty.
Success Metrics:
  • Performance as a Certified Technician is evaluated based on:
  • Achieving targeted production levels.
  • Meeting sales objectives.
  • Maintaining a high Customer Satisfaction Index.
Job Requirements:
  • High School diploma or equivalent.
  • Minimum of 2 years of experience as an automotive technician in a dealership setting.
  • OEM Mercedes-Benz Certified and/or certifications from BMW, Audi, or Porsche.
  • Automotive technical training (varies based on store needs).
  • Strong attention to detail.
  • Excellent organizational and follow-up skills.
  • Valid in-state driver's license with a safe driving record.
Career Advancement Opportunities:
  • Our associates have numerous avenues for career progression following success in a Service Technician role, including:
  • Master-Certified Technician.
  • Service Advisor.
  • Service Management.

AutoNation is dedicated to fostering a diverse, equitable, and inclusive workplace. We welcome candidates from all backgrounds who are eager to make a positive impact. Even if you do not meet every requirement, we encourage you to consider joining our team and contributing to our revolutionary efforts in the automotive sector. We value innovation, teamwork, and a commitment to making a meaningful difference in the world.



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