Patient Service Representative, Neurosurgery and Spine Specialist

2 weeks ago


Peabody, Massachusetts, United States North Shore Physicians Group(NSPG) Full time

About Us

North Shore Physicians Group (NSPG) is a leading multi-specialty medical group that prioritizes innovative practices and teamwork. Our organization is dedicated to delivering exceptional patient care and fostering a supportive environment for our healthcare professionals.

The Opportunity

We are seeking a full-time Patient Service Representative to join our Neurosurgery and Spine team at our Peabody, MA location. The ideal candidate will possess excellent customer service skills, be able to multitask, and thrive in a fast-paced outpatient setting.

Key Responsibilities

  • Schedule appointments and obtain prior authorizations from insurance providers as needed
  • Manage patient check-in and check-out processes, including greeting patients, answering questions, and collecting co-payments
  • Field incoming telephone calls, triage appropriately, and provide general support to practice leadership, clinicians, and peers
  • Monitor patient flow and waiting room activity to ensure a smooth and efficient experience

Qualifications

  • High School Diploma or College-level coursework preferred
  • 2 years of experience working in a community-based medical practice preferred
  • Epic experience preferred

What We Offer

As a Patient Service Representative at NSPG, you will have the opportunity to work in a dynamic and supportive environment, collaborate with a talented team of healthcare professionals, and contribute to delivering exceptional patient care.



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