Patient Service Representative
3 days ago
North Shore Physicians Group (NSPG) is a leading multi-specialty physicians group in the Boston area, known for its innovative practices and commitment to excellence. We are a team of over 400 physicians, nurse practitioners, physician assistants, and other care professionals working together to improve patient care and provider satisfaction.
We strive to create a supportive practice environment that fosters clinical excellence, career advancement, and a sense of community. Our team-based approach enables us to discover new ways to improve and enhance our practices, benefiting both patients and providers.
Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team. As a key member of our community-based physician practice, you will play a vital role in ensuring the smooth operation of our office. Your exceptional customer service skills, attention to detail, and ability to multitask will make you an invaluable asset to our team.
Responsibilities- Schedule appointments and obtain prior authorizations from insurances as needed
- Check-in patients, answer their questions, and assist with pre-visit paperwork/forms
- Complete forms, collect co-payments, and schedule follow-up appointments, tests, and/or procedures during check-out
- Field incoming telephone calls, triage appropriately, and monitor patient flow and waiting room activity
- Provide general support to practice leadership, clinicians, and peers
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting. If you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, this role is the opportunity for you.
- 2 years of experience working in a community-based medical practice preferred
- Epic experience preferred
As a Patient Service Representative at North Shore Physicians Group, you will experience clinical excellence, supportive practice environments, and opportunities for career advancement. We are committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion.
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