Technical Support Engineer

1 week ago


Atlanta, Georgia, United States Cortavo Full time
Position Overview

We are seeking a skilled Service Desk Analyst to join our team at Cortavo. In this role, you will play a critical part in delivering exceptional customer experiences and driving business success.

Main Duties and Responsibilities
  • Manage and resolve customer issues in a timely and efficient manner.
  • Collaborate with internal teams to develop and implement process improvements.
  • Provide subject matter expertise on network devices, Microsoft 365, and other relevant technologies.
  • Maintain accurate records and reports to track customer interactions and issue resolution.
  • Develop and deliver training sessions to colleagues on best practices and technical knowledge.
Required Skills and Qualifications
  • Bachelor's degree in a related field.
  • 2+ years of experience in IT service desk and customer service.
  • Excellent communication and interpersonal skills.
  • Ability to learn and adapt quickly in a fast-paced environment.
  • Strong analytical and problem-solving skills.
Compensation

The estimated annual salary for this position is between $70,000 and $90,000, depending on qualifications and experience.



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