Technical Operations Engineer

2 weeks ago


Atlanta, Georgia, United States AMI HOLDINGS LLC Full time

We are looking for an experienced Technical Operations Engineer to join our AMI Holdings LLC team in the United States. In this role, you will be responsible for providing comprehensive IT support to our organization.

The ideal candidate will have a proven track record in Tier 2 IT support, with expertise in user account management and technical troubleshooting. Strong knowledge of Microsoft 365 administration, including user provisioning, email configuration, and security settings, is also required.

Key Responsibilities:

  • Ensuring the smooth operation of our technology infrastructure by installing new devices, administering Active Directory, and onboarding/offboarding users.
  • Providing Tier 2 and Tier 3 support to user workstations, including troubleshooting hardware and software issues.
  • Maintaining accurate documentation and reporting on user requests and solutions provided.
  • Collaborating with other IT team members to escalate and resolve complex technical issues.

Required Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Proven experience in a Tier 2 IT support role.
  • Proficiency in Windows operating systems and common productivity software.
  • Experience with Windows 10/Windows11, Defender for Office 365, Azure Policies, Entra ID, and Azure Conditional Access.
  • Strong problem-solving skills and attention to detail.

Estimated Salary: $90,000 - $120,000 per year



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