Computer Support Specialist

2 weeks ago


San Antonio, Texas, United States Decision Point Full time
Job Title: Computer Support Administrator

We are seeking an experienced Computer Support Administrator to join our team at Joint Base San Antonio (JBSA). This is a regular full-time position with a competitive salary and benefits package.

Job Summary:

The Computer Support Administrator will provide Tier 1 support for networks such as the Non-classified Internet Protocol Router Network (NIPRNet), the Secret Internet Protocol Router Network (SIPRNet), and the Joint Worldwide Intelligence Communications System (JWICS). The successful candidate will have a strong background in computer systems administration, network support, and technical troubleshooting.

Key Responsibilities:
  • Provide technical support for desktop computers, laptops, thin clients, and printers
  • Install, configure, and troubleshoot Microsoft Windows-based systems
  • Load, configure, and troubleshoot software applications
  • Monitor and respond to internal support requests submitted to the ticketing system
  • Escalate irresolvable issues to the appropriate department for resolution
Requirements:
  • Two or more years' experience related to Computer Support Technician (CST) support on similar networks to NIPRNet, SIPRNet, and JWICS
  • Must have one of the following certifications: Security+, CND, or GICSP
  • Experience working on Department of Defense (DoD) networks - USAF Standard Desktop Configuration (SDC)
  • Experience using the Remedy & ServiceNow Ticketing System
Preferred Qualifications:
  • Experience tracing lines
  • Experience with Microsoft Windows Active Directory object creation, deletion, and attributes
  • Experience with administrative tasks in support of asset management
Additional Requirements:

May also need to pull cables to support the installation of new workspaces

Equal Employment Opportunity Policy:

DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State, or Local laws.

Pay Transparency Policy:

In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.



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