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Account Manager

2 months ago

Duluth, Minnesota, United States VensureHR Full time

We are a leading provider of HR technology and service solutions, dedicated to helping businesses streamline and grow their operations. As a proud member of the VensureHR team, you will play a critical role in delivering exceptional service to our clients and driving business growth.

Key Responsibilities:
  • Coordinate and implement new and renewing client relationships, ensuring seamless onboarding and ongoing support.
  • Collaborate with Business Consultants and Benefit Sales Consultants to develop and execute strategic plans, driving client satisfaction and retention.
  • Market, analyze, and negotiate benefits and rates for all coverages, ensuring optimal value for our clients.
  • Request renewals from carriers and negotiate renewals, quoting open market options when necessary.
  • Deliver final renewals to clients and finalize benefit selections, ensuring timely and accurate implementation.
  • Obtain applications and monitor benefit administration portals, ensuring timely submission and compliance.
  • Ensure high levels of customer retention and satisfaction by building strong relationships with key contacts.
  • Deliver exceptional service to all clients, providing 24-hour response times and maintaining open communication channels.
  • Ensure all clients are compliant with their benefits, contributions, and regulatory requirements, including COBRA, ACA, and Medicare filings.
Requirements:
  • Personal qualities of integrity and credibility, with the ability to work individually and as part of a team.
  • Intermediate (or higher) knowledge of Microsoft Office and Adobe, with strong organizational skills and the ability to multi-task and prioritize.
  • Knowledge of employee benefits, compliance, and payroll, with the ability to read, analyze, and interpret complex regulations and procedures.
  • Strong written and verbal communication skills, with the ability to respond effectively to sensitive inquiries and complaints.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
Education and Experience:
  • 2-5 years of experience in a related field, or equivalent combination of education and experience.
  • Bachelor's degree preferred, with a focus on business, human resources, or a related field.
  • Health and Life Insurance License mandatory.