Facility Admissions Coordinator

1 week ago

Glen Burnie, Maryland, United States University of Maryland Medical System Full time
Job Summary

We are seeking a highly skilled and detail-oriented Facility Admissions Coordinator to join our team at the University of Maryland Medical System. As a key member of our Patient Administrative Services team, you will be responsible for providing exceptional customer service to patients and families, ensuring accurate and timely registration and scheduling processes, and maintaining regulatory compliance.

Key Responsibilities
  • Serve as the first point of contact for patients and visitors, providing a warm and welcoming experience.
  • Collect and verify patient and insurance demographics, ensuring accurate and timely registration processes.
  • Verify insurance benefits and coverage, providing cost estimates and securing pre-certifications and/or pre-notifications as needed.
  • Collect co-pays and deposits prior to services, providing financial assistance to patients as needed.
  • Provide wayfinding to clinics, ensuring patients are safely and efficiently navigated to their appointments.
  • Maintain regulatory and functional knowledge of registration information, ensuring timely and accurate reporting and billing.
  • Communicate coverage issues to service areas, working with patients and staff to resolve.
  • Ensure accuracy and completion of paperwork, contacting physician/clinical staff as needed to assist with incomplete patient registration paperwork.
Requirements
  • Knowledge of health insurance principles and practices.
  • Current knowledge of payer requirements for referrals and preauthorization.
  • Strong verbal and written communication skills.
  • Ability to adapt to technical upgrades and changes throughout the hospital system.
  • Ability to work independently and take initiative in executing work tasks.
  • Strong interpersonal skills with ability to work and communicate with all levels of hospital personnel.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

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