Front Desk Coordinator
3 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Coordinator to join our team at Sollis Health. As a key member of our concierge clinics, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our members.
Responsibilities:- Customer Service: Greet patients in a warm and friendly manner, ensuring they receive a high level of customer service and a positive first impression.
- Patient Management: Manage patient accounts through our EMR, including scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
- Communication: Enter membership leads and patient demographics into Salesforce, schedule follow-up appointments, and address any member questions or concerns promptly.
- Office Management: Keep the office space and clinic clean and presentable, meeting Sollis brand standards, and perform related duties as required.
- Education: High School degree or equivalent required.
- Experience: 1-2 years of previous hospitality and/or medical office experience strongly preferred.
- Skills: Excellent administrative background, especially in managing customers on the phone, and ability to efficiently execute established office routines and policies.
Compensation: $25-$29/hr. This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position in San Francisco. Actual pay is dependent on several factors, including years of experience within the job, location, education, etc.
About Sollis Health: Sollis Health is a 24/7 members-only medical concierge service delivering expert, on-demand, emergency medicine treatment in a serene and private environment. We provide expert care in our state-of-the-art centers, virtually via telehealth visits, and in the comfort of our members' homes. We service New York, the Hamptons, Los Angeles, South Florida, and San Francisco, and provide around-the-clock telemedicine worldwide.
Equal Opportunity Employer: Sollis Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Consistent with our policies, we do not discriminate on the basis of any protected group status protected by law, including, but not limited to, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
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