Telecommunications Systems Administrator

6 days ago

New Bremen, Ohio, United States Crown Equipment Full time
Job Summary:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Key Responsibilities:

Administrate the life cycle of Crown's telephony hardware and software, ensuring seamless integration and optimal performance. Design, plan and implement changes that leverage features and technologies available in hardware or software to meet business needs, reduce cost or improve reliability, performance or efficiencies. Maintain a Disaster Recovery environment that meets corporate requirements, ensuring business continuity and minimizing downtime. Propose and enforce established standardization of telephony system programming, ensuring consistency and efficiency across the organization. Develop call flow solutions for departments, streamlining communication and improving productivity. Proactively monitor systems and processes to assist with maintaining availability and proper sizing of services among Crown's telephony systems. Work with suppliers, contractors, carriers, LEC's, etc., to ensure the reliable operations of systems, interfaces, components and product support for the telephone equipment. Establish and produce reports both scheduled and as requested that assist in capacity planning, utilization tracking, system administration and individual user activity throughout the telephony environment. Self-study and research to gain knowledge of current telephony technology to assist in fully utilizing current systems and assist with the implementation of new business needs.

Requirements:

An Associates degree in information systems or related field, along with four years of experience in telecommunications systems is required. Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

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