Marketing Operations Director

22 hours ago


New Bremen, Ohio, United States Crown Full time
Job Summary

Crown is seeking a highly skilled Marketing Operations Manager to join our team. This is a critical role that will oversee the company's global lead management program and enterprise marketing automation solution.

Key Responsibilities
  • Develop and implement marketing strategies to drive business growth and improve customer engagement.
  • Manage the lead management team, balancing resources and skills across multiple projects.
  • Collaborate with marketing managers to ensure efficient and effective support of the campaign process.
  • Oversee the development and execution of marketing campaigns and prepare reports to evaluate Return on Investment (ROI).
  • Ensure development and approval processes are followed, and report on key platform metrics and project progress to department leadership.
  • Produce management reports and presentations to stakeholders.
Requirements
  • Bachelor's Degree in business, marketing, or a related field, along with 5+ years of related experience.
  • Experience in delivering customer support through multiple contact channels, including email, chat, and phone.
  • Excellent service philosophy and understanding of the challenges of providing a superior customer experience.
  • Outstanding and demonstrated process and project management skills.
  • Ability to prioritize projects, work within short time frames, and meet deadlines.
  • Exceptional skills with Microsoft Word, Excel, and PowerPoint.
Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees, including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.



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