Customer Service Team Lead

4 days ago


Columbus, Ohio, United States AppleTree Staffing Full time
Customer Service Team Lead Job Description

We are seeking a highly motivated and organized Customer Service Team Lead to join our team at AppleTree Staffing in Franklin. In this role, you will be responsible for leading a team of customer service representatives and ensuring a positive and professional experience for customers and visitors.

About the Role:

  • You will lead a team of customer service representatives and provide guidance and support as needed.
  • You will ensure that customer service standards are met and that all customer inquiries and complaints are handled professionally and efficiently.
  • You will schedule appointments, meetings, and coordinate resources for the office as needed.

Key Qualifications:

  • High school diploma or equivalent; associate's degree or higher preferred.
  • 2+ years of experience in a customer service or front desk role, including leadership experience.
  • Excellent communication and interpersonal skills, with a focus on customer satisfaction.
  • Strong organizational skills and ability to multitask effectively.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).

The estimated salary for this position is $35,000-$37,000 per year.



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