Customer Service Lead

4 days ago


Columbus, Ohio, United States Tecstone Granite Full time
About Tecstone Granite

Tecstone Granite is a leading provider of high-quality granite monuments and wholesalers in the USA. Established in 1987, we have a strong family culture and passion for excellence in everything we do.

Job Description

The Sales & Customer Service Director is a critical role that requires a unique blend of sales, leadership, and customer service skills. As a member of our senior leadership team, you will play a key role in shaping our sales and customer service strategy and driving business growth.

Key Responsibilities
  • Lead a high-performing sales and service team to achieve sales targets and improve customer satisfaction.
  • Monitor and analyze sales performance data to identify trends and areas for improvement.
  • Create and implement strategies to drive sales revenue growth and improve customer retention.
  • Collaborate with cross-functional teams to develop and execute integrated business plans for strategic growth accounts.
  • Establish and manage pricing and discount programs within budgeted plans.
  • Develop and maintain customer onboarding content with cross-functional teams.
  • Conduct regular performance evaluations for team members and provide coaching and development opportunities.
Requirements
  • Bachelor's degree required.
  • At least 10 years of experience in sales and people management.
  • Minimum 5 years of experience using Salesforce as a KPI driver.
  • Strong organization skills, excellent communication, and leadership abilities.
  • Extensive knowledge of Salesforce, Excel, and PowerPoint.
Salary and Benefits

Tecstone Granite offers a competitive salary range of $150,000-$200,000 per year, plus benefits and opportunities for professional growth and development.


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