Customer Service Investigator
1 week ago
The State of Ohio seeks a highly skilled Customer Service Investigator to lead its Consumer Services Division (CSD) team. As a key member of the Service Monitoring & Enforcement Department (SMED), you will play a crucial role in ensuring that utility companies adhere to Public Utilities Commission of Ohio policies, rules, and regulations.
**Job Summary:**
- Act as a lead resource in the absence of a supervisor for assigned sections of CSD
- Handle escalated calls and assist with complex cases, including submissions from other state agencies or the legislature
- Conduct investigations of complaints and allegations related to utilities (electric, gas, telecommunications, and water)
- Conduct research and analyze data
- Conduct on-site company inspections and/or audits, and conduct interviews regarding customer service issues
- Advise Public Utilities Commission of Ohio personnel on the viability of existing and proposed customer service standards and services
- Represent the Commission and/or participate in state and federal meetings, hearings, and conferences
**What We Offer:**
- A competitive salary range of $64,098 - $85,441 per year
- A hybrid work structure allowing employees to work remotely or from the office as needed
- A teleworking agreement must be approved by management
**Requirements:
- 30 months of training or 30 months of investigative experience with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license
- Or Completion of associate core program in law enforcement, criminal justice or in academic field commensurate with program area to be assigned per approved Position Description on file; 12 months of exp. conducting investigations &/or inspections; valid driver's license
- Or 30 months of training or 30 months of exp. as Investigator Assistant, 26210 with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license
- Or equivalent of Minimum Class Qualifications for Employment noted above
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