Customer Service Investigator

1 week ago


Columbus, Ohio, United States State of Ohio Full time

The State of Ohio seeks a highly skilled Customer Service Investigator to lead its Consumer Services Division (CSD) team. As a key member of the Service Monitoring & Enforcement Department (SMED), you will play a crucial role in ensuring that utility companies adhere to Public Utilities Commission of Ohio policies, rules, and regulations.

**Job Summary:**

  • Act as a lead resource in the absence of a supervisor for assigned sections of CSD
  • Handle escalated calls and assist with complex cases, including submissions from other state agencies or the legislature
  • Conduct investigations of complaints and allegations related to utilities (electric, gas, telecommunications, and water)
  • Conduct research and analyze data
  • Conduct on-site company inspections and/or audits, and conduct interviews regarding customer service issues
  • Advise Public Utilities Commission of Ohio personnel on the viability of existing and proposed customer service standards and services
  • Represent the Commission and/or participate in state and federal meetings, hearings, and conferences

**What We Offer:**

  • A competitive salary range of $64,098 - $85,441 per year
  • A hybrid work structure allowing employees to work remotely or from the office as needed
  • A teleworking agreement must be approved by management

**Requirements:

  • 30 months of training or 30 months of investigative experience with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license
  • Or Completion of associate core program in law enforcement, criminal justice or in academic field commensurate with program area to be assigned per approved Position Description on file; 12 months of exp. conducting investigations &/or inspections; valid driver's license
  • Or 30 months of training or 30 months of exp. as Investigator Assistant, 26210 with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license
  • Or equivalent of Minimum Class Qualifications for Employment noted above


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