Customer Service Lead
22 hours ago
About the Role:
We're seeking a skilled Customer Service Lead to join our team at FedEx Office and Print Services. As a Customer Service Lead, you will be responsible for delivering exceptional customer experiences, managing production flow, and providing expert service to all customers.
Key Responsibilities:
- Manage production flow to ensure all production orders are done right and on time
- Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
- Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
- Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
- Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
Requirements:
- High school diploma or equivalent education
- 2+ years of specialized experience
- Excellent verbal and written communication skills
Working with Us:
At FedEx Office, we're committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
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