Service Team Lead

2 days ago


Columbus, Ohio, United States Chrysler Dodge Jeep Ram of Franklin Full time
Service Team Lead

At Chrysler Dodge Jeep Ram of Franklin, we are seeking a skilled Service Team Lead to oversee our service operations. As a Service Team Lead, you will be responsible for managing the service department, ensuring that customers receive prompt, courteous, and effective service.

Key Responsibilities:

• Oversee service orders and the flow of the Drive Lane
• Ensure that customers receive excellent service
• Provide concierge support for all owner inquiries
• Maintain Customer Happiness scores at or above company standards

Requirements:

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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