Service Call Coordinator

3 days ago


Arlington Heights, Illinois, United States S and J Plumbing Full time

About S and J Plumbing

We are a dedicated team driven by our values and the quality of our work. We believe happy employees create happy customers, which is why we strive to make our workplace the best it can be.

Our Mission

To provide exceptional customer service and promote customer satisfaction through prompt and professional communication.

The Role

We are seeking a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Responsibilities

  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Maintain and update our customer database with complete and accurate information.
  • Participate in training to boost booked calls and practice outbound calling.

Salary and Benefits

  • Competitive pay - $20-$35/hr.
  • Medical Insurance - we pay 80% for you and your family's insurance premiums for health, dental, and vision.
  • Work-life balance - up to 2 weeks of PTO and holiday pay.
  • 401k Plan with a 5% match.
  • Paid training - Nexstar training, Service Titan training, PSP training.
  • Relaxed and fun atmosphere.
  • Growth opportunities.


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