Customer Service Representative

4 days ago


Arlington Heights, Illinois, United States Comfort inn and Suites Arlington Heights Full time
Job Overview

The Front Desk/Receptionist will provide exceptional guest service, ensuring a positive experience from check-in to check-out.

This role requires a friendly, professional demeanor, strong communication skills, and the ability to handle a variety of tasks efficiently.

Key Responsibilities:
  • Guest Services:
    • Greet guests upon arrival with a warm and friendly demeanor.
    • Check guests in and out, ensuring all information is accurate and up to date.
    • Handle guest inquiries, reservations, and complaints promptly and professionally.
    • Provide information about the hotel, available rooms, rates, and amenities.
    • Assist guests with transportation arrangements, restaurant reservations, and local attractions.
  • Administrative Duties:
    • Maintain accurate records of guest accounts and transactions.
    • Process payments and ensure proper billing procedures.
    • Answer and direct phone calls, taking messages when necessary.
    • Coordinate with housekeeping and maintenance staff to address guest requests and issues.
  • Operational Support:
    • Monitor and respond to guest reviews and feedback.
    • Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
    • Assist in training new front desk staff as needed.
    • Follow hotel policies and procedures, including safety and security protocols.
Requirements:
  • Qualifications:
    • High school diploma or equivalent; college degree in hospitality or related field preferred.
    • Previous experience in customer service or hospitality is a plus.
    • Proficient in computer systems and hotel management software (e.g., OPERA, PMS).
    • Excellent communication and interpersonal skills.
    • Strong organizational and multitasking abilities.
    • Ability to remain calm and professional in high-stress situations.
    • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Physical Requirements:
    • Ability to stand for long periods.
    • Ability to lift up to 25 pounds occasionally.
  • Benefits:
    • Estimated salary range: $40,000 - $60,000 per year.
    • Competitive compensation package, including health insurance, paid time off, and employee discounts at our hotels.
    • Flexible scheduling supports a healthy work-life balance.
About Comfort Inn & Suites:

We prioritize customer satisfaction, teamwork, and integrity. Our employees are valued and invested in through ongoing training and career advancement opportunities.



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