Customer Service Representative
4 days ago
The Front Desk/Receptionist will provide exceptional guest service, ensuring a positive experience from check-in to check-out.
This role requires a friendly, professional demeanor, strong communication skills, and the ability to handle a variety of tasks efficiently.
Key Responsibilities:- Guest Services:
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out, ensuring all information is accurate and up to date.
- Handle guest inquiries, reservations, and complaints promptly and professionally.
- Provide information about the hotel, available rooms, rates, and amenities.
- Assist guests with transportation arrangements, restaurant reservations, and local attractions.
- Administrative Duties:
- Maintain accurate records of guest accounts and transactions.
- Process payments and ensure proper billing procedures.
- Answer and direct phone calls, taking messages when necessary.
- Coordinate with housekeeping and maintenance staff to address guest requests and issues.
- Operational Support:
- Monitor and respond to guest reviews and feedback.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Assist in training new front desk staff as needed.
- Follow hotel policies and procedures, including safety and security protocols.
- Qualifications:
- High school diploma or equivalent; college degree in hospitality or related field preferred.
- Previous experience in customer service or hospitality is a plus.
- Proficient in computer systems and hotel management software (e.g., OPERA, PMS).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in high-stress situations.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Physical Requirements:
- Ability to stand for long periods.
- Ability to lift up to 25 pounds occasionally.
- Benefits:
- Estimated salary range: $40,000 - $60,000 per year.
- Competitive compensation package, including health insurance, paid time off, and employee discounts at our hotels.
- Flexible scheduling supports a healthy work-life balance.
We prioritize customer satisfaction, teamwork, and integrity. Our employees are valued and invested in through ongoing training and career advancement opportunities.
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