Packaging Solutions Coordinator
3 days ago
About Us
Sonoco, a global leader in packaging solutions, has been innovating products and services since 1899. Our diverse operations span over 34 countries, with a portfolio of brands and achievements in sustainability.
We are seeking a Customer Service Representative to join our Arlington Heights, IL location. As a key member of our team, you will be responsible for handling customer inquiries, maintaining files, accepting orders, and coordinating production schedules.
Responsibilities:
- Handle customer questions and concerns regarding order status and related issues.
- Maintain physical and electronic customer files.
- Accept and process orders directly from customers.
- Coordinate with production to ensure timely deliveries.
- Quote customers pricing and enter new projects.
- Prepare sample orders for sales staff and customers.
- Work closely with account managers to resolve customer issues and communicate effectively.
- Manage complex customer issues, analyze causative factors, and determine resolutions.
This role requires strong communication skills, proficiency in Microsoft Office tools, and experience working in an office setting with a multi-line phone system. Bilingual ability in English and Spanish is preferred.
Compensation and Benefits:
- The annual base salary range for this role is $51,040 - $57,420.
- We offer a comprehensive total rewards package, including medical, dental, and vision coverage, 401(k) retirement plan, wellbeing tools, paid time off, and various insurance plans.
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