Service Department Liaison

2 weeks ago


Arlington Heights, Illinois, United States TASCA AUTOMOTIVE GROUP, Inc. Full time
About the Job

A comprehensive compensation package is available, including a salary range of $45,000 - $60,000 per year, depending on experience, and benefits such as health insurance, retirement plans, and paid time off.

Job Description

This role requires strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management. You will be expected to maintain accurate records and follow established procedures.

Responsibilities
  1. Handle service department calls, emails, and leads.
  2. Maintain a quality relationship with our current customer base.
  3. Coordinate with the Service department to ensure prompt resolution of customer issues.
  4. Communicate effectively with customers regarding repairs, estimates, and other service-related matters.
  5. Provide exceptional customer service, responding promptly to inquiries and resolving issues efficiently.
  6. Develop and implement strategies to increase sales and revenue.
  7. Participate in ongoing training and development programs to enhance skills and knowledge.
  8. Foster a positive and productive work environment.
Requirements
  • Prior experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong organizational and time management skills.
  • Proficiency in computer applications, including Microsoft Office and CRM software.
  • A valid driver's license and reliable transportation.
  • Authorization to work in the U.S.A.
  • Passing pre-employment background checks and screenings.


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