Senior Human Resources Services Representative

4 weeks ago


New York, New York, United States Foot Locker Full time
Job Title: Senior Human Resources Services Representative

Foot Locker is seeking an experienced Senior Human Resources Services Representative to join their dynamic and collaborative team. The Team Member Service Center is the first point of contact for all Total Rewards and Compliance inquiries for U.S., CAN, and Puerto Rico.

Key Responsibilities:
  • Act as a subject matter expert for various benefit and retirement plan inquiries via phone calls, emails, and ServiceNow, providing expert advice and resolution.
  • Partner with various functional leads in the benefits department to optimize current practices and drive efficiencies.
  • Administer benefit plans in a compliant manner through the review of PeopleSoft queries and reporting to ensure accuracy.
  • Develop and implement process improvements, including process design, compliance documentation, and reporting for auditing purposes.
  • Support the New Hire Onboarding Process for US and Canadian team members.
  • Collaborate with benefits providers and external vendor portals to update and maintain records.
Requirements:
  • Bachelor's degree in Human Resources, Business, or related discipline.
  • Minimum 3 years of HR, ER, Benefits, Compliance, customer service, and/or call center experience.
  • PHR or SHRM-CP certification or equivalent preferred.
  • Strong collaboration skills, ability to take direction effectively, and adapt quickly to detail.
  • Excellent communication, critical thinking, problem-solving skills, and time management skills.
  • Highly proficient in Microsoft Word, Excel, and PowerPoint.
  • Working knowledge of PeopleSoft and/or HRIS experience preferred.
Benefits:
  • Annual base salary range: $50,000 - $55,000.
  • Employee Discount.
  • Paid Time Off.
  • Medical, Dental, Vision Coverage.
  • 401(k), Roth 401(k).
  • Stock Purchase Plan.
  • Life Insurance.
  • Flexible Spending Account.
  • Opportunities for Advancement.
  • Tuition Reimbursement for Qualified Courses.
  • Strong Company Culture.
  • Employee Resource Groups.


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