Hospitality Operations Manager

5 hours ago


Chesapeake, Virginia, United States LTD Hospitality Group Full time

LTD Hospitality Group is a leading hotel development and management company with a strong focus on people, relationships, and opportunities. As a Night Auditor at LTD, you will be responsible for overseeing the total desk operation during non-peak hours and ensuring seamless guest experiences.

Job Summary:

We are seeking a highly motivated and detail-oriented individual to join our team as a Night Auditor. This role requires excellent communication skills, a passion for hospitality, and a commitment to delivering exceptional results. The successful candidate will have prior front desk experience, a high school diploma, and basic computer skills. A flexible schedule that includes evenings, weekends, and holidays is required.

Key Responsibilities:
  • Manage guest check-ins and check-outs efficiently and professionally
  • Organize shifts, verify reservations, and complete reports
  • Ensure credit card draft capture is in balance and file credit cards, keys, and completed reports
  • Assist guests with general services, such as check cashing and answering questions about hotel services, shopping, dining, entertainment, and travel directions
  • Back up the property management system nightly and store the backup in a safe location
  • Handle wake-up calls, receive and transmit mail, phone, and written messages for guests, and post room charges and food and beverage charges
Requirements:
  • Prior front desk experience
  • High school diploma or equivalent
  • Basic computer skills
  • Excellent communication and problem-solving skills
  • Able to work a flexible schedule, including evenings, weekends, and holidays
Benefits:
  • Medical, dental, vision, and 401(k) with company match
  • Voluntary short-term disability insurance
  • Life and accidental death insurance
  • Hotel discounts
  • Paid time off
  • Training and development opportunities

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, competitive pay, and opportunities for career advancement. If you are passionate about hospitality and committed to delivering exceptional results, we encourage you to apply for this exciting opportunity.



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