Night Auditor

LTD Hospitality Group is seeking a highly motivated and experienced Hotel Operations Specialist to join our team. As a key member of our hotel operations team, you will be responsible for ensuring the smooth operation of our hotel during the night shift.

• Manage guest check-ins and checkouts efficiently and professionally.
• Organize shift and review remaining reservations, verifying that all updated contingency reports have been run.
• Verify GTD no-shows and complete walked guest report, placing a copy in the immediate supervisor's box.
• Ensure credit card draft capture is in balance.
• File credit cards, keys, and completed reports.
• Complete express checkout envelopes and have the Night Housekeeping/Security Aide deliver to guest rooms.
• Assist guests with general services such as check cashing, making change, and answering questions about hotel services, shopping, dining, entertainment, and travel directions.
• Ensure the Property Management System is backed up nightly on designated tape and stored in the safe.
• Handle wake-up calls promptly and properly.
• Complete a 'person in charge' security report, identifying any unusual events, and place it on the General Manager's desk for review.
• Receive and transmit mail, phone, and written messages for guests.
• Post room charges, food and beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment, and make change for hotel guests, following all cash handling procedures as required by LTD.
• Balance accounts to zero, as well as all restaurant credit card accounts. Balance all rebates, paid outs, and miscellaneous charges, and attach calculator tape to each. Inform management of any discrepancies.
• Complete daily revenue report accurately and input daily summary records and same-day selling strategy report.
• Prepare AM Housekeeping Status Report, recording same-day checkouts, ready rooms, and rooms temporarily out of order. Prepare Newly Vacated Rooms report for Housekeeping, showing early departures.
• Report to AM associate at the end of your shift, reporting any unusual conditions and occurrences.
• Monitor graveyard Night Housekeeping/Security Aide to ensure assigned duties are completed.
• Represent the Hotel in regard to guest complaints and situations that require immediate attention.
• Other and all duties, projects, and tasks as assigned.

• Must have prior Front Desk experience.
• Minimum of a High School Diploma and some college preferred.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Must have a good command of the English language and be able to read, write, and speak English fluently.
• Must have solid computer skills, including core Microsoft applications and any additional brand-specific applications as needed.
• Must have sold math skills.
• Ability to lead, train, and motivate team members.
• Strong communication and problem-solving skills.
• Must possess solid relationship-building skills, people-focused, highly organized, and guest-centric.
• Must have reliable transportation.

LTD Hospitality Group is a recognized leader in hotel development and management, with a focus on people, relationships, and opportunities. We provide comprehensive training and career advancement opportunities for all our associates, as well as competitive benefits to ensure a satisfying and rewarding career.

• Medical, Dental, Vision & (k) with company match
• Voluntary Short Term
• Life & Accidental Death Insurance
• Hotel Discounts
• Paid Time Off
• Training and Development Opportunities and Much More